Job Description - Shift ManagerPosition Title

Shift Manager

Department

Operations / Store Operations

Reporting To

Store Manager / Outlet Manager

Location

As Assigned

Job Purpose

The Shift Manager is responsible for overseeing and managing daily shift operations to ensure smooth service delivery, achievement of sales targets, customer satisfaction, operational efficiency, food quality, hygiene compliance, and effective team management. The role ensures adherence to company SOPs, brand standards, and statutory regulations while maintaining profitability and operational excellence during assigned shifts.

Key Responsibilities

1. Shift Operations Management

- Manage daily shift operations including opening and closing procedures.
- Ensure operational readiness and smooth service flow.
- Monitor execution of company policies and SOPs during shifts.

2. Sales & Revenue Performance

- Drive achievement of shift sales targets.
- Promote upselling and cross-selling initiatives.
- Improve average order value and contribute to outlet revenue growth.

3. Team Leadership & Supervision

- Supervise, guide, and motivate shift staff.
- Allocate duties and monitor productivity.
- Maintain discipline, attendance, grooming, and adherence to company standards.

4. Customer Service Management

- Ensure prompt and courteous customer service.
- Resolve customer complaints and service issues effectively.
- Enhance customer satisfaction and overall guest experience.

5. Cash Handling & Billing Control

- Oversee POS operations and billing accuracy.
- Monitor cash handling procedures and shift cash reconciliation.
- Prevent billing errors, cash shortages, and discrepancies.

6. Inventory & Stock Management

- Monitor stock consumption and material availability.
- Minimize wastage, pilferage,



and stock variances.
- Coordinate replenishment requirements and stock accountability.

7. Food Quality Assurance

- Ensure products are prepared and served according to approved recipes and portion standards.
- Maintain consistency in food quality, presentation, and service standards.
- Monitor product quality throughout the shift.

8. Hygiene, Safety & Compliance

- Ensure compliance with hygiene, sanitation, food safety, and FSSAI regulations.
- Maintain outlet cleanliness and staff grooming standards.
- Support audit readiness and statutory compliance requirements.

9. Staff Training & Development

- Conduct on-the-job training and coaching.
- Improve employee product knowledge and service skills.
- Ensure team compliance with SOPs and operational standards.

10. Cost & Wastage Control

- Monitor food cost, utility consumption, and operational expenses.
- Ensure portion control and wastage reduction initiatives.
- Support profitability through effective resource utilization.

11. Equipment & Asset Management

- Ensure proper use, maintenance, and cleanliness of equipment and company assets.
- Report breakdowns and coordinate timely repairs.
- Minimize equipment downtime.

1 2. Reporting & Documentation

- Maintain accurate shift records related to sales, attendance, stock, wastage, incidents, and cash.
- Submit timely operational and management reports.




- Maintain proper documentation for audits and compliance purposes.

13. Coordination & Communication

- Coordinate with kitchen, warehouse, HR, accounts, vendors, and operations teams.
- Ensure uninterrupted operational support and smooth shift execution.
- Escalate critical operational issues to management promptly.

14. Marketing & Business Support

- Support local store marketing initiatives and promotional campaigns.
- Participate in customer engagement activities.
- Contribute ideas for operational and service improvements.

Key Performance Indicators (KPIs)

- Achievement of shift sales targets.
- Customer satisfaction and complaint resolution.
- Operational efficiency and service speed.
- Staff productivity, attendance, and discipline.
- Training completion and team development.
- Food quality and consistency compliance.
- Hygiene and food safety audit scores.
- Inventory accuracy and stock control.
- Wastage reduction and cost management.
- Cash handling accuracy and reconciliation.
- SOP and audit compliance.
- Timely reporting and documentation.
- Brand standards and outlet presentation.
- Equipment uptime and asset maintenance.
- Effective coordination with internal teams.

Qualifications & ExperienceEducation

- Graduate / Diploma in Hospitality, Hotel Management, Food & Beverage Operations, Business Administration, or related field.

Experience

1 to 2 years of experience in restaurant, QSR, café, retail, or hospitality operations.

Minimum 6 months of supervisory or shift management experience preferred.

Required Skills & Competencies

- Leadership and team management
- Customer service orientation
- Sales and revenue management
- Communication and interpersonal skills
- Problem-solving and decision-m

📌 Shift Manager (Pimpri-Chinchwad)
🏢 Kannu ki chai
📍 Pimpri-Chinchwad