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- Requisition Number : 58446 Job Location : Chennai, IND Global Grade : Band 6 Work Type : Office Working Employment Type : Permanent Posting Start Date : 16/07/2026 Posting End Date : 30/07/2026 : Job Summary

Relationship Management

Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

Manage the portfolio to de-risk against attrition and achieve stability of book.

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

Serve as the one-point contact to the High-Net-Worth customers of the Bank

Sales

Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

Achieve the Targets set in terms of product mix

Induction of all new customers brought in by the Branches & Direct Sales team.

Achieve “best in class” productivity in order to maximize the efficacy of the sales process.

Achieve the budgeted cross sell targets.

Aggressive Sales call plans to acquire large prospective customers through referrals.

Ensure coverage of customer base in accordance with the approved contact plans.

Coordinate customer events for the cluster along with the product team

Sales MIS

Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

Maintain and update customer information on WMS

Service

NPS & Customer management





Ensure that NPS is at least in second quartile as compared to peers

Use the online CMP system diligently and achieve > 75% of their require customer contact each month

Risk management & compliance

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

Ensure full awareness of all policies relating to operational risk, sales processes, Misselling, etc. and comply with the same

Read, understand and comply with all provisions of the Group Code of Conduct.

Key Responsibilities

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Skills and Experience

Good Interpersonal Skills

Customer and Service Orientation

Banking knowledge

Management Information Skills





Competitive awareness & benchmarking

Excellent communication, interpersonal & relationship building skills

Able to pick up current concepts quickly

Able and excited about going out to meet new customers

Coordinate customer events for the cluster along with the product team

Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications : Graduate/ Postgraduate, consistent academic career

Extensive sales experience (2 to 5 years)

Sales focused and highly target oriented

Able to pick up new concepts quickly

Able and excited about going out to meet new customers

Competitive awareness & benchmarking

Excellent communication, interpersonal & relationship building skills

Banking knowledge

Management Information Skills

Good Interpersonal Skills

Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing and are assertiv

📌 Associate Director - Affluent Relations (Chennai)
🏢 Standard Chartered
📍 Chennai