We are looking for a logistics Coordinator to join our team at Veriglobe Services Private Limited . The role offers ₹12,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Logistics . Join us for a great work workplace with various opportunities for career growth.
Key Responsibilities :
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.