Req ID : 119527

Department : NZ Personal Banking Customer Service Operations

Division : New Zealand

Location : Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role

Role Type : Permanent, Full-time Role Location : Bengaluru, India

What will your day look like?

As a Payments Processing Associate, you will : Process payments accurately and within agreed timelines, minimizing risks and potential losses arising from delayed or incorrect payment deliveries.

Support customer-facing teams in handling customer enquiries and queries professionally across multiple channels, escalating complex issues to senior staff or the Section Head when required.

Build and maintain strong relationships with key stakeholders, including vendors, suppliers, ANZ entities, and business teams, to ensure effective collaboration and service delivery.

Manage end-to-end payment processing activities, including system processing in compliance with regulatory requirements and internal procedures, handling enquiries from customers and correspondent banks, preparing regulatory and internal reports, and promptly escalating suspicious transactions, fraud risks, customer disputes, or operational errors.

Partner with relevant business units and functions to enhance understanding of their operating environment, products, organizational structure, and compliance requirements, enabling effective support and risk management.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: Graduate or Postgraduate degree in Commerce, Finance, Accounting, or a related discipline, with 0-3 years of experience (banking or lending experience will be an added advantage).





Strong verbal and written communication skills, with the ability to build effective working relationships across teams.

Excellent organizational skills with the ability to manage priorities, meet strict deadlines, and handle complex transactions with accuracy.

Strong customer focus and commitment to delivering high-quality service.

Sound knowledge of accounting and finance principles.

Good understanding of lending products, lending operations, and credit assessment processes.

Knowledge of lending assessment, including document verification, financial analysis, risk identification, and credit evaluation.

Strong analytical and problem-solving skills with a keen attention to detail.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of versatile working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

23/07/2026, 11.59pm, (IST)

📌 Payments Processing Associate (Bengaluru)
🏢 ANZ Banking Group
📍 Bengaluru