Job Description: KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE - Ensure that the guidelines are followed as per standard procedures - Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe. - Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy. - Ensure that the quality of the transactions is in compliance with predefined parameters - Ensure adherence to Company Policies and Procedures - Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Responsibilities:



KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE - Ensure that the guidelines are followed as per standard procedures - Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe. - Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy. - Ensure that the quality of the transactions is in compliance with predefined parameters - Ensure adherence to Company Policies and Procedures - Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Qualifications: COMPETENCIES: o Positive communication both written and verbal o Previous international Voice experience (preferably in insurance) o Good Computer navigation skills o Should be familiar with MS Office o Listening and comprehension skills o Questioning and Reasoning Skills o Customer Service focus and telephone etiquette

📌 Senior Associate-operations-back Office-voice (Noida)
🏢 EXL Service
📍 Noida