Discover your future at Citi : Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the prospect to grow your career, give back to your community and make a real impact.

Job Overview : Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Specialist, Fraud Ops (Internal Job Title: Fraud Ops Specialist - C05 ) based in Chennai, India

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients.



Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

In this role, you’re expected to :

- Perform complex fraud investigations with mínimal supervision
- Respond to complex customer requests that may not be covered by established procedures
- Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
- Resolve highly complex issues directly with client, or third parties
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Monitor process workflow, quality, and recommend new options to enhance productivity as required- 2-4 years relevant experience
- 1-2 years in a related role
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment

Education :

- High School diploma or equivalent

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Family Group :Operations - Services

- Job Family : Fraud Operations
- Time Type : Full time
- Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :For complementary skills, please see above and/or contact the recruiter.

📌 Fraud Ops Specialist for Cfrt Investigations - Chennai
🏢 Citi
📍 Chennai