Telecaller Executive (Education Counselling)

Position : Telecaller - Education Counselling Industry : Education Location : Gurugram

Job Type : Full time

About the Role : Key Responsibilities :1. Outbound & Inbond Calling

- Make outbound calls to prospective students and parents who have expressed interest in various educational programs or courses.
- Introduce the educational offerings, including institutions, courses, certifications, and career opportunities.
- Qualify leads by gathering relevant information regarding the student's interests, academic background, and future career goals.

1. Counseling & Guidance

- Provide personalized counseling to students regarding various courses, universities, and career options based on their academic interests and aspirations.
- Offer guidance on scholarships, financial aid options, and other student support services.

- Product Knowledge & Information Sharing

- Stay updated on the latest courses, colleges, admission requirements, and academic trends to provide accurate and timely information to students.
- Maintain a thorough understanding of the programs, certifications, and other educational offerings promoted by the company.

- Appointment Scheduling & Follow-ups

- Schedule counseling sessions, webinars, and consultations with students, parents, or other relevant stakeholders.
- Follow up with leads and students who have shown interest but have not yet made a decision to convert inquiries into enrollments.

- Customer Relationship Management

- Build and maintain strong relationships with prospective students, parents, and educational institutions.
- Provide excellent customer service by addressing concerns and queries related to the courses, admission process, or career planning.

- Sales Conversion & Documentation

- Achieve daily, weekly, and monthly targets for lead conversion and enrollment.
- Maintain accurate records of calls, leads, and conversions in the CRM system.

- Reporting & Feedback





- Provide daily reports on calls made, student inquiries, leads generated, and conversions.
- Collect feedback from students and parents to refine counseling approaches and improve service offerings.

- Market Research & Competitor Analysis

- Research and stay informed about the latest educational trends, competitor offerings, and the evolving needs of students.
- Share insights with the team to improve marketing strategies and enhance student engagement.

Skills and Qualifications :

- Education : High school diploma or equivalent; a degree in education, counseling, or related fields is a plus.
- Experience : Previous experience in telecalling, education counseling, or sales (preferably in the education sector).
- Communication Skills : Excellent verbal and written communication skills, with the ability to engage and build rapport with students and parents.
- Counseling Skills : Ability to listen actively, assess student needs, and provide relevant guidance for educational decisions.
- Sales-Oriented : Strong persuasion skills with a focus on achieving targets and converting leads into enrollments.
- Tech-Savvy : Proficiency in CRM software, MS Office, and other communication tools.
- Multitasking : Ability to manage multiple student queries and tasks in a fast-paced environment.

Preferred Qualifications :

- Familiarity with various educational programs, universities, and admission processes.
- Ability to speak multiple languages (if required for a particular region or market).
- Prior experience in education counseling or related fields.

Working Hours : 10 Am to 7 PM ( 8 hours) 1 hour Break Working Days : 6 days

This role is ideal for individuals who are passionate about education, helping students achieve their academic and career goals, and are motivated by sales targets. It provides a great opportunity to contribute to the growth of the educational institution while making a meaningful impact on students’ futures.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

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