Overview

Our Current Technical Environment

- Database technologies such as SQL and Oracle

- Code debugging and troubleshooting tools

- API and integration platforms- Application monitoring and observability tools (Kibana)

- Cloud platforms and architectures:

- Microsoft Azure

- Private, Public, and Hybrid Cloud- Serverless and Platform-as-a-Service (PaaS) deployments

- CI/CD and automation tools:

- GitHub

- Jenkins

- Application health monitoring and diagnostics tools

What You'll Do Investigate and resolve proactive monitoring alerts generated through internal monitoring tools.

- Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
- Communicate effectively with customers and internal stakeholders through both verbal and written channels.
- Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
- Participate in a 24x7 shift rotation, including out-of-hours support when required.- Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles.
- Identify opportunities for automation, process optimization, and operational improvements.
- Continuously develop technical, product, domain, and customer service skills through training and mentorship.

What We Are Looking For





- Passion for delivering exceptional customer experiences with strong ownership and accountability.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
- Foundational knowledge of SQL, Oracle, and database querying.- Exposure to API integrations, MuleSoft, or similar integration platforms.-
- Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
- Solid analytical and problem-solving skills with a continuous learning mindset.
- Ability to work in a fast-paced, shift-based, customer support environment.
- Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence. - Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Associate Support Engineer (Pune)
🏢 Blue Yonder
📍 Pune