- 6:30pm to 3:30am |Monday to Friday Location
- Quark atrium, Phase 8B, sector 74, Mohali**
Key Responsibilities : Freight Coordination : Act as the main liaison between shippers and carriers, coordinating the logistics of moving goods from origin to destination.
Carrier Network Management :Develop and maintain a strong network of reliable carriers. Negotiate rates and ensure available capacity to meet customer requirements.
Customer Interaction : Provide excellent customer service by managing client expectations, answering inquiries, and resolving issues promptly.
Negotiation : Negotiate freight rates, terms, and conditions with carriers and customers to ensure competitive pricing and effective solutions.
Problem Solving : Handle any issues that arise during transit, including delays, damages, or claims, ensuring resolution and customer satisfaction.
Compliance & Documentation :
Ensure all shipments comply with regulations and maintain accurate documentation of transactions, invoices, and customer interactions.
Market Research : Stay updated on industry trends, rates, and competitor activities to adjust strategies and maintain competitive pricing.
Sales Support : Assist with the generation of current business through client outreach, referrals, and the development of long-term relationships.
Tracking & Reporting : Monitor the status of shipments and provide updates to clients as needed. Track key performance metrics and report on freight activity
Job Types : Full-time, Permanent Work Location : In person