Position : IT Administrator

Department : Information Technology (IT) Location : Kochi Employment Type : Full time Reports To : Operations Manager / Management

Job Summary

YESTE Migration & Education Consulting Pvt. Ltd. is seeking a proactive and technically skilled IT Administrator to oversee the company's IT infrastructure, provide end-user support, maintain system security, and ensure uninterrupted technology operations across all departments.

Key Responsibilities

IT Infrastructure Management

- Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Ensure optimal performance of all office hardware and software.
- Monitor system health and proactively resolve technical issues.
- Maintain asset inventory and IT documentation.
- Plan and recommend hardware upgrades and replacements.

Network Administration

- Manage LAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.
- Monitor network performance and security.
- Troubleshoot connectivity and bandwidth issues.
- Coordinate with Internet Service Providers (ISPs) for issue resolution.
- Ensure uninterrupted network availability.

User Support (Helpdesk)

- Provide first-level and second-level technical support to employees.
- Support onboarding and offboarding of employees from an IT perspective.
- Maintain service logs and incident records.
- Ensure timely resolution of user-reported issues.

Zoho Administration

- Troubleshoot user access issues.
- Coordinate with Zoho support for technical escalations.
- Assist departments with system setup and optimization.
- Manage Microsoft 365 or Google Workspace user accounts.
- Create and deactivate user accounts.

Information Security

- Implement IT security policies and best practices.




- Ensure endpoint protection and antivirus updates.
- Monitor unauthorized access attempts.
- Manage password policies and user permissions.
- Ensure regular software updates and security patches.
- Promote cybersecurity awareness among employees.

Data Backup & Recovery

- Perform regular system and data backups.
- Monitor backup success and recovery readiness.
- Maintain disaster recovery procedures.
- Ensure secure storage of backup data.

Software & License Management

- Install and update licensed software.
- Maintain software inventory and licensing records.
- Ensure compliance with software licensing agreements.
- Recommend software improvements to enhance productivity.

Vendor & Asset Management

- Coordinate with hardware and software vendors.
- Obtain quotations for IT purchases.
- Manage warranty and Annual Maintenance Contract (AMC) records.
- Track IT assets assigned to employees.
- Maintain inventory of IT consumables and accessories.

Documentation

- Maintain IT Standard Operating Procedures (SOPs).
- Document system configurations and network layouts.
- Maintain IT asset registers.
- Record troubleshooting procedures for recurring issues.
- Prepare monthly IT status and incident reports.

Support for Business Operations

- Ensure meeting rooms, presentation equipment, and conferencing systems are functional.
- Support recruitment, training, and company events with IT requirements.




- Assist with website and domain-related coordination where required.
- Provide technical support for online meetings and webinars.

Required Skills :

- Strong knowledge of Windows operating systems.
- Networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP).
- Hardware troubleshooting and maintenance.
- Microsoft 365 or Google Workspace administration.
- Zoho Workplace and Zoho One administration (preferred).
- Basic server and cloud administration.
- Antivirus and endpoint security management.
- Backup and recovery solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to prioritize multiple technical issues.

Preferred Technical Knowledge

- Windows 10/11
- Windows Server (Basic Administration)
- Microsoft 365
- Google Workspace
- Zoho One Suite
- Active Directory (preferred)
- DNS, DHCP
- VPN Configuration
- Firewall Management
- Network Switches and Routers
- Printer Management
- Remote Desktop Support
- Basic Cybersecurity Practices
- Basic SQL knowledge (Advantage)
- CCTV & Access Control Systems (preferred)

Educational Qualification

- Bachelor's Degree in Computer Science, Information Technology, Computer Applications, or a related field.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified, Cisco CCNA, or equivalent will be an added advantage.

Experience

- 2-5 years of experience in IT Administration, System Administration, or Technical Support.
- Experience supporting multiple users in a corporate environment.

Key Performance Indicators (KPIs)

- IT issue resolution within agreed timelines.
- System and network uptime.
- First-call resolution rate.
- User satisfaction score.
- Compli

📌 IT Admin (Kochi)
🏢 YESTE Migration and Education Consulting
📍 Kochi