1) Establishing, maintaining, and enhancing the relationship between ONION INSIGHTS and our external Clients.

2) Interacting and meeting with the Client team on a regular basis to organize and execute plans that create opportunities for both parties involved.

3) Plan, strategize, design, execute and timely Setup of each specific Client Program as agreed with the Director in coordination with the respective Operations Team

4) Coordinates with and/or collaborates with personnel involved in the cross functional work areas (Operations, QC, Finance, etc.) targeted for development and implementation of Client Programs as well as resolution of issues raised by Clients.

5) Assesses key priorities and objectives w.r.t particular Client Programs and makes action recommendations in accordance.

9) Responsible for timely submission of accurate and correct invoicing details to Finance and thereafter to the end Client, ensuring a commercial focus on revenues and their impact on the organisation’s profitability.

10) Any other tasks as given by the Management.

1) Establishing, maintaining, and enhancing the relationship between

ONION INSIGHTS and our external Clients.

2) Interacting and meeting with the Client team on a regular basis to

organize and execute plans that create opportunities for both parties

involved.

3) Plan, strategize, design, execute and timely Setup of each specific

Client Program as agreed with the Director in coordination with the

respective Operations Team

4) Coordinates with and/or collaborates with personnel involved in the

cross functional work areas (Operations, QC, Finance, etc.) targeted for

development and implementation of Client Programs as well as

resolution of issues raised by Clients.

5)



Assesses key priorities and objectives w.r.t particular Client Programs

and makes action recommendations in accordance.

6) Manages and co-ordinates with the Digital Agency to ensure

continuous and consistent performance of all the Social Media

presence of the organisation.

7) Manages and nurtures the community of Mystery Shoppers from

around the world and engages with them on a timely and consistentbasis to address all their queries and resolve all issues in coordination

with the Finance and the Operations Teams.

8) Develops and implements processes and procedures to improve

operational efficiency.

9) Responsible for timely submission of accurate and correct invoicing

details to Finance and thereafter to the end Client, ensuring a

commercial focus on revenues and their impact on the organisation’s

profitability.

10) Any other tasks as given by the Management.

SKILLS REQUIRED: 1) Has a solid background in Customer Service and Sales.

2) Exemplary personal skills and a personable demeanour.

3) Has excellent communication skills - both verbal and written.

4) Is a perfectionist - who loves details and uses logic for all tasks.

5) Can perform duties with a high degree of independence, proactiveness, initiative and judgment.

6) Has excellent time management skills to juggle several Clients and their requirements.

7) Demonstrates responsible, ethical and honest behavior in all tasks and responsibilities.

8) And of course, most key of all advanced knowledge of Microsoft Office and Canva.

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- Project coordination: 2 years (preferred)

Work Location: In person

📌 Client Relationship Associate (Mumbai)
🏢 Onion Insights
📍 Mumbai