Key Responsibilities:

1. Field Service & Repairs

- Attend breakdown calls for forklifts, reach trucks, stackers, BOPT, VNA, and other MHE at customer sites.
- Diagnose electrical, hydraulic, mechanical, and electronic faults using technical manuals and diagnostic tools.
- Carry out repairs, component replacements, and testing to restore equipment within agreed TAT.

- Preventive & Planned Maintenance

- Execute scheduled PM as per OEM guidelines to reduce unplanned downtime.
- Inspect battery, charger, motor, controller, hydraulics, mast, and safety systems during PM visits.
- Update service reports and recommend parts replacement before failure.

- Customer Support

- Provide on-site technical guidance to operators and fleet in-charges on safe equipment usage.
- Handle first-level customer escalations and explain repair actions clearly.
- Support customers during AMC execution and warranty jobs.

- Parts & Warranty

- Identify required spare parts and raise requisitions with mínimal error.
- Support warranty claim process with proper diagnosis, photos, and failure reports.
- Ensure replaced parts are returned as per OEM/dealer policy.

- Reporting & Compliance

- Maintain accurate service reports, job cards, and digital service logs.




- Update CRM/service app with visit details, TAT, and customer feedback.
- Follow all safety protocols, PPE usage, and OEM service standards during field work.

- Inventory & Tools

- Maintain service van stock, tools, and calibration equipment.
- Ensure proper handling of test equipment, laptop, and diagnostic software.

Key Skills & Competencies:

- Strong hands-on knowledge of MHE: IC forklifts, electric forklifts, reach trucks, battery & charger systems, AC/DC motors, controllers
- Troubleshooting of hydraulics, electrics, and electronics
- Reading wiring diagrams, hydraulic circuits, and service manuals
- Customer handling and communication at site
- Basic MS Office / service app usage for reporting

Pay: ₹17,500.00 - ₹27,500.00 per month

Perks :

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Life insurance
- Provident Fund

Education :

- Diploma (required)

Experience :

- Field service: 1 year (required)

License/Certification:

- Driving Licence (required)

Location :

- Thiruvallur District, Tamil Nadu (required)

Work Location: In person

📌 Field Service Engineer (Battery Forklift/pallet Trucks) (Thiruvallur)
🏢 SALEM JOBS
📍 Thiruvallur