- Manage and maintain CRM software operations on a daily basis.
- Update and maintain customer data, leads, and records in the CRM system.
- Monitor lead flow and ensure proper lead assignment to respective teams .
- Coordinate with sales, marketing, and support teams for CRM updates.
- Generate daily, weekly, and monthly reports from the CRM system.
- Ensure data accuracy and proper documentation in the CRM database.
- Track customer interactions, follow-ups, and service updates in CRM.
- Identify system issues and coordinate with the technical team for resolution.
- Maintain confidentiality and security of company data.
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Commerce, IT, or related field .
- Basic understanding of CRM software and data management .
- Positive knowledge of MS Excel and reporting tools .
- Strong organizational and analytical skills .
- Good communication and coordination abilities .
- Ability to work in a fast-paced environment and handle multiple tasks.