- Location
- Hyderabad, Telangana
- Experience Required
- Fresher
- Education Required
- Graduation
- Gender
- Any
- Work mode
- Full time
- Shift
- Day Shift
- Days of work
- 6 Days/week
Company: Vodafone Role: Customer Relationship Executive (CRE) Department: Sales / Customer Support Location: As per requirement Experience: 0-2 years Qualification: Minimum 10+2 / Any Graduate
Job Responsibilities: Interact with customers to understand their requirements and provide suitable Vodafone products/services.
Handle customer queries related to SIM activation, plans, recharge, billing, and service requests.
Promote Vodafone prepaid/postpaid plans, add-on services, and offers.
Ensure high levels of customer satisfaction through effective communication and issue resolution.
Maintain accurate customer records and update details in the system.
Meet daily/weekly/monthly targets as assigned by the supervisor.
Coordinate with internal teams to resolve customer concerns on time.
Follow company policies, processes, and compliance guidelines strictly.
Skills & Requirements: Good communication skills (local language mandatory; basic English preferred).
Customer-friendly attitude with problem-solving ability.
Willingness to work in field / store / call-based workplace (as applicable).
Ability to work under targets and pressure.
Basic knowledge of smartphones and telecom services preferred.