Locul de muncă: Strada Gara Herastrau, Nr 4

What we’re looking for**: We are seeking a talented and experienced Jira and Confluence Administrator who has a key position inside our internal project management, knowledge bases and ticketing systems ecosystem.

What you’ll be doing : In this role his main missions are centered around:

- Working with clients to understand requirements and issues and to direct them to the appropriate solution in a timely manner, using a centralized customer support system
- Reproducing errors, issues, or faults as part of investigating a case to determine whether the case is a product problem, a feature request, or a skilled services request
- Serving as a point of contact for customer investigations and troubleshooting basic and complex issues
- Providing knowledge transfer and training by sharing best practices and lessons learned with team members and contributing to building a knowledge base
- Providing regular reports to the project team and management regarding the status of cases and recommending next steps for resolution. Escalating cases as needed.
- Participating in the implementation of new product capabilities. Testing and providing feedback on the functionality of these new capabilities
- Participating in ensuring the platform's QoS and playing a proactive role in implementing measures aimed at preventing potential malfunctions or security issues at the level of the covered services
- Implement new projects and spaces, service desks; resolve complex issues related to the Jira, Confluence and JSM tools (e.g. custom fields, workflows, automations, scripted fields, etc.). You will also be in charge with supporting the users in their specific requests concerning the Atlassian suite.

In order to perform this activity, you will have to follow an internal process:

- Qualify the users requests received via our internal ticketing tool
- Implement the requested changes or fix eventual bugs
- Coordinate with the other platform admins and team members to perform the requested build activities




- Pro-actively monitoring the platform’s performance and security in order to identify possible improvements and optimizations
- Respect expected planning for the service delivery
- Produce deliverables for the production stage (scripts/documentation)

What you need to know/have :

- High competencies on Atlassian products:

- Atlassian environments and especially the DC version

- Jira, Confluence, JSM and Crowd administration

- Scripting skill and experience especially with Groovy

- DB knowledge - Postgres and MySQL

- Writing of documents

- Capacity of analysis and synthesis

- Team working

- Mind openness proper to international team working

- Autonomy

- Multitasking/adapt to cross functional activities

- Team engagement

- English: fluent

- French: intermediate

What’s in it for you

- Performance Bonuses
- based on your results & the company’s
- Electronic Meal Tickets
- Medical & Life insurance for you - facilities for your family, too
- Professional GSM subscription
- Personal GSM subscription, also [because we believe in communication!]
- Special grants on Smartphones & devices; discounts for Orange products & services
- Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring
- Wellbeing Programs - we support your Zen

What’s in it for you :

- Performance Bonuses - based on your results & the company’s;
- Electronic Meal Tickets
- Medical & Life insurance for you - facilities for your family, too;
- WFH & Flexible hours;
- Professional GSM subscription;
- Personal GSM subscription, also [because we believe in communication!];
- Special grants on Smartphones & devices; discounts for Orange products & services;
- Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
- Wellbeing Programs - we support your Zen;

Orange Services is about bringing together people and technology.

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

At Orange, you can.

📌 Jira & Confluence Administrator (Gara)
🏢 Orange Romania
📍 Gara