The Inside sales Associate is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.
Key Responsibilities
- Handle customer inquiries and support requests via phone call.
- Build and maintain strong relationships with existing and potential customers.
- Provide accurate information regarding company products and services.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Achieve assigned sales targets and performance objectives.
- Schedule appointments and coordinate with stores or service centres.
- Maintain customer records and update relevant information in the system.
- Ensure a positive customer experience throughout the customer journey.
Required Skills & Qualifications
- Excellent communication skills in English (additional languages are an advantage).
- Strong interpersonal and relationship-building skills.
- Basic sales and negotiation skills.
- Customer-focused mindset with a service-oriented approach.
- Robust problem-solving and conflict-resolution abilities.
Key Competencies
- Effective Communication and Active Listening
- Customer Handling and Relationship Management
- Time Management and Prioritization
- Team Collaboration
- Adaptability and Flexibility
Preferred Attributes
- Prior experience in customer service, customer support, or sales roles.
- Basic technical knowledge and understanding of customer support processes.
- Ability to work efficiently in a fast-paced environment.
- Positive attitude with a willingness to learn and grow.
Why Join Us?
- Market-competitive salary package.
- Growth and career advancement opportunities.
- Dynamic and collaborative work environment.
- Prospect to develop customer relationship and sales expertise.
Experience :
- Inside sales: 1 year (required)
Work Location: In person
Pay: ₹30,000.00 - ₹35,000.00 per month
Experience :
- Sales: 1 year (preferred)
Work Location: In person
📌 Inside Sales Executive (Indiranagar)
🏢 IFIX India
📍 Indiranagar
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