Location: Delhi Hybrid Company: Athena LMS Working Days: Monday - Saturday Employment Type: Full-Time About the Role Athena LMS is looking for a highly organized, detail-oriented, and proactive Administrative Coordinator / CRM & Operations Executive to support the day-to-day administrative and operational activities of a growing U.S.based business. Unlike organizations with fully mature systems, this role requires someone who is comfortable building processes from the ground up, organizing scattered information, and helping create efficient workflows. Key Responsibilities CRM Management & Administration Assist in building, organizing, and maintaining HubSpot CRM. Enter, update, and manage records for contacts, companies, prospects, leads, vendors, partners, and business relationships. Create, monitor, and manage follow-up tasks and reminders within HubSpot. Ensure CRM records remain accurate, organized, and up to date. Support the development of CRM processes and data management standards. Communication & Follow-Up Coordination Ensure key calls, messages, and communications are logged correctly. Categorize communication activities and assign appropriate next actions. Maintain follow-up trackers and open-loop task lists. Monitor outstanding items and ensure timely completion. Scheduling & Calendar Management Schedule internal and external meetings. Coordinate calendars and appointment confirmations. Send meeting invitations and reminders. Manage scheduling conflicts and follow-up communications. Google Workspace Administration Support daily operations using Gmail, Google Calendar, Google Drive, Google Docs, and Google Sheets. Organize and maintain shared files, folders, and documentation. Create and manage administrative trackers and reporting sheets.



Meeting Coordination Prepare meeting agendas when required. Record meeting notes and action items. Prepare follow-up summaries and distribute action points. Track completion of assigned tasks following meetings. Administrative & Documentation Support Organize internal documentation, templates, trackers, SOPs, and operational resources. Maintain administrative records and filing systems. Ensure business information is structured and accessible. Website Coordination Support Coordinate with the existing Athena web support team regarding website-related requests. Track website updates, content revisions, forms, and pending actions. Monitor website-related tasks and ensure follow-up completion. Research & Data Collection Conduct online research on restaurants, bars, hospitality groups, vendors, referral partners, and potential business relationships. Build and maintain prospect databases and research lists. Gather and organize information to support business development activities. Marketing Administration Support Assist with organizing prospect and outreach lists. Maintain content idea repositories and marketing trackers. Prepare draft content for internal review. Coordinate website content updates and administrative marketing activities. Reporting Prepare weekly operational reports including:



New contacts and records added to CRM Pending and completed follow-ups Meetings scheduled and completed Calls and messages reviewed Website requests and outstanding items Questions and decisions requiring management input What This Role Is Not This position is strictly an administrative and operational support role. Sales closing Pricing discussions Contract negotiations Business consulting Marketing strategy ownership Public posting on behalf of the company Making commitments on behalf of clients or management Required Skills & Qualifications Bachelor's degree in Business Administration, Commerce, Management, or a related field. Excellent written and verbal English communication skills. Robust organizational and multitasking abilities. Exceptional attention to detail. Ability to manage confidential information with discretion. Comfortable working with U.S.based business communication standards. Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive, Calendar). Strong follow-up and task management skills. Ability to work independently and create structure from incomplete information. Familiarity with CRM systems and administrative workflows. Preferred Qualifications Previous experience using HubSpot CRM. Experience working in administrative, operations, executive assistant, coordinator, or CRM support roles. Experience with RingCentral or similar communication platforms. Exposure to website coordination and basic marketing administration. Experience supporting international or U.S.based clients. Highly organized and process-oriented Reliable and accountable Detail-focused and proactive Strong in written business communication Comfortable managing multiple priorities Skilled at creating systems and workflows Able to think critically and independently Professional, discreet, and

📌 Administrative Coordinator / CRM & Operations Executive- Culinary Provision Group (Delhi)
🏢 Athena Learning Management System
📍 Delhi