Ahmedabad , India Experience**: 4-6 Years

Joining : Immediate

Employment Type : Full time

Job Overview : Key Responsibilities :

- Provide L1/L2 desktop support to end users for hardware, software, and network-related issues.
- Install, configure, and maintain Windows 10/11 operating systems, desktops, laptops, and peripherals.
- Manage user accounts, system configurations, and endpoint devices.
- Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
- Support Microsoft Intune and other endpoint management solutions for device configuration and compliance.
- Perform software installations, updates, patches, and system upgrades.
- Monitor endpoint security and assist in implementing backup and recovery procedures.
- Provide basic support for virtualization environments such as VMware or Hyper-V.
- Document technical issues, resolutions, and maintain IT support records.
- Coordinate with internal IT teams and vendors for issue escalation and resolution.
- Ensure timely resolution of support tickets while maintaining high service standards.

Required Skills :

- 4-6 years of experience in Desktop Support or IT Infrastructure Support.
- Strong knowledge of Windows 10/11 administration and troubleshooting.
- Good understanding of TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi networking.
- Experience with Microsoft Intune or other endpoint management tools.
- Knowledge of endpoint security, antivirus solutions, and backup technologies.
- Basic understanding of virtualization technologies such as VMware and Hyper-V.
- Familiarity with Active Directory, Microsoft Office 365, and remote support tools.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.





Preferred Qualifications :

- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- Microsoft certifications (MCSA, Modern Desktop Administrator, Azure, etc.) will be an added advantage.

Customer Relationship : Personal Evolution : Autonomy : Administrative Work : Technical Expertise : Responsibilities :

- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software

Must Have :

- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium

Nice to have :

- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills

What's great in the job? :

- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company

Our Product : What We Offer : Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

- Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks : A full-time position

- Attractive salary package.

Trainings : 12 days / year, including

- 6 of your choice.

Sport Activity : Play any sport with colleagues,

- the bill is covered.

Eat & Drink : Fruit, coffee and

- snacks provided.

📌 Desktop Support Engineer (Ahmedabad)
🏢 Gitakshmi Technologies
📍 Ahmedabad