Job description

Company and benefits

- Job ID

SRBUS018322

- Employment Type

Regular

- Work Style

on-site

- Location

Pune City,India

- Travel

Up to 25%

- Role

Sr Business Process Analyst (PMO)

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

- Duties and Responsibilities:

- Identify opportunities for improvement and develop strategic initiatives to enhance the efficiency and effectiveness of business processes.

- Collaborate cross-functionally with UKG stakeholders and other business units to integrate continuous improvement and research into daily operations, aligning with our broader vision and strategy.

- Build comprehensive knowledge of UKG’s business landscape, team roles, and industry best practices to inform decision-making and drive improvement.

- Engage stakeholders in shaping future outcomes, communicating complex information in clear, accessible terms.

- Document and maintain business processes, including process maps, workflows, and standard operating procedures (SOPs), ensuring clarity and consistency.

- Leverage technology to implement cross-functional process improvements, gaining exposure to a variety of tools, functions, and teams across the organization.





- Participate in key initiatives aimed at optimizing operations and enhancing data utilization.

- Collaborate on defining and tracking KPIs to measure the impact of process improvements and inform strategic decisions.

- Monitor performance against process standards, support rollout efforts, and make adjustments as needed to ensure continuous improvement.

- Project Management: Demonstrated ability to lead cross-functional initiatives, manage project timelines, scope, and deliverables, and drive execution from planning through completion using structured methodologies.

- Skilled in negotiating priorities, resources, and outcomes with stakeholders at all levels, while resolving conflicts and aligning teams toward shared goals.

- Effectively present complex information, project updates, and strategic recommendations to stakeholders, including senior leadership, ensuring clarity, alignment, and informed decision-making.

- Qualifications: Required Qualifications:

- 1-2+ years of experience in process improvement and mapping, business / functional requirements analysis

- Able to learn the big picture, speculate and conceptualize outcomes and identify trends

- Ability to handle heavy workload, manage multiple projects, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines

- Strong Problem Solving Skills

- Ability to analyze and critically evaluate gathered information to anticipate issues, raise risk,



and make priority decisions.

- Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements, translating to document each scenario

- Must have working knowledge of MS Visio or Lucid Chart, MS Excel, MS Word, and MS Project

- High degree of project planning, organizational and time management skills, with attention to detail

- Self-motivated and willing to “do what it takes” to get the job done

- Preferred Qualifications:

- Experience in gathering requirements, documentation and communication

- Experience in HRMS/Payroll industry and/or UKG Pro products

- Experience using Lean Six Sigma or ‘Agile’ methodologies

- Interpersonal Skills:

- High degree of self-motivation to learn new methodologies/technologies that will enhance job performance

- Detail oriented

- Be able to work with different personalities and bring them together towards a common goal

- Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important

- Being able to interact with others, communicate well and ask questions

- Work effectively as a member of a team and independently

- Team Player

- Education/Certification/License: - Lean/Six Sigma Certification

- Business Analysis Certification (CBAP - Certified Business Analysis Professional)

- Bachelor’s Degree in Information Systems, Business Administration or related discipline highly preferred.

- Company Overview: UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

- NOTICE ON HIRI

📌 Sr Business Process Analyst (PMO) (Pune)
🏢 UKG (Ultimate Kronos Group)
📍 Pune