JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duty Manager, Soft Services – MumbaiLocation: Mumbai, India Business Line: Work Dynamics / Integrated Facilities Management Employment Type: Full time
What this job involves: As Duty Manager, Soft Services based in Mumbai, you will be responsible for the seamless delivery of soft services across a client site, overseeing functions such as housekeeping, reception, pantry services, mailroom operations, and vendor coordination during your shift. You will act as the senior on-site representative for soft services, ensuring that standards remain consistently high and that any operational challenges are addressed swiftly and effectively. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you will work closely with site teams, vendors, and client stakeholders to uphold that standard every day. You will lead and support a team of soft services staff, ensuring they are equipped, motivated, and aligned with JLL's service expectations. This is a hands-on leadership role suited to someone who understands the operational rhythms of a busy Mumbai workplace and can balance attention to detail with quick, practical decision-making.
What your day-to-day will look like: Oversee shift-based soft services operations, including housekeeping, reception, pantry, and mailroom functions
Supervise on-site soft services staff and third-party vendors,



ensuring service levels are met consistently
Conduct routine site walks and inspections to assess cleanliness, safety, and service quality
Serve as the first point of escalation for occupant requests, complaints, or urgent service issues during your shift
Coordinate with security, facilities, and vendor partners to manage incidents or disruptions as they occur
Maintain shift handover documentation, incident logs, and service records for continuity
Ensure compliance with local health, safety, and statutory requirements across all soft services activities
Support onboarding and on-the-job training for soft services team members
Flag opportunities for service improvement and contribute to a more efficient, responsive site operation
Required qualifications: Previous experience in a supervisory or duty management role within soft services, facilities, or hospitality
Strong leadership skills with proven ability to manage on-site teams
Good problem-solving ability and composure in fast-paced or high-pressure situations
Clear verbal and written communication skills in English and Hindi (additional regional languages are a plus)
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Flexibility to work rotational shifts, including weekends and holidays, as required by site operations
Familiarity with local health, safety, and labor compliance requirements applicable to facilities operations
Preferred qualifications: Diploma or certification in facilities management, hospitality, or hotel management
Prior experience managing soft services teams within a corporate or commercial real estate environment in Mumbai or similar metro markets




Familiarity with computer-aided facilities management (CAFM) systems
Experience coordinating with local vendors and municipal service providers
Exposure to incident management or emergency response procedures relevant to the Mumbai operating environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Duty Manager (Mumbai)
🏢 Jones Lang Lasalle
📍 Mumbai