Job Description

Role purpose

Lead and scale the SGS GBS center in Hyderabad, delivering high-quality, cost-effective and scalable services across multiple functions. The role combines hands-on operational leadership with building the capabilities, governance and culture required for sustainable growth.

Scope and reporting

- Lead an organization of approximately 100 FTEs, expected to grow to 200–300 FTEs over the next two years.
- Report to the Head of Global Business Services.
- Position Hyderabad as a strategic delivery center within the global GBS network

Key responsibilities

Build and scale the center

- Lead the expansion of the Hyderabad center, including organization design, workforce planning, recruitment, infrastructure and operational readiness.
- Build a strong local leadership team and talent pipeline to support growth.

Lead operations and service delivery

- Oversee multifunctional operations, ensuring consistent service quality, efficiency and accountability against agreed SLAs and KPIs.
- Lead the transition, integration and stabilization of new services.

Drive transformation

- Advance process standardization, automation, AI and continuous improvement with global functional and process owners.
- Improve productivity, scalability and operational maturity.

Manage performance and governance

- Own the center budget, cost management, resource utilization and financial reporting.
- Ensure compliance with Indian regulations, SGS policies and internal controls,



while proactively managing operational risk.

Engage stakeholders and develop culture

- Build trusted relationships with global leaders, business stakeholders and internal customers.
- Foster an accountable, team-oriented and customer-focused culture, with strong engagement, development and retention.

Qualifications

- Bachelor's degree in business, finance, operations or a related field; MBA preferred.
- 10+ years of leadership experience in GBS, shared services or complex operations.
- Proven experience building or scaling a multifunctional service center, ideally in India and with 100+ employees.
- Strong track record in service transitions, transformation, process improvement and change management.
- Sound financial and commercial acumen, including budget and performance management.
- Effective leadership in a global matrix and multicultural environment.
- Strong knowledge of the Indian talent market and local operating workplace.
- Fluent English; international travel as required.
- Entrepreneurial, pragmatic and results-oriented.
- Strategic thinker with a hands-on execution style.
- Strong communicator and influencer across functions and organizational levels.
- Able to build high-performing teams and establish clear accountability.
- Customer-focused, resilient and comfortable managing rapid growth and competing priorities.
- High standards of ethics, integrity and compliance

📌 Head of GBS India
🏢 Sgs
📍 India