Job Description

As an Customer Care Representative with Tune Core, you will be supporting a broad spectrum of Tune Core artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)

- Master Tune Core’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each current release

- Maintain a customer satisfaction score of 85% or higher

- Handle a high volume of requests, averaging 60+ tickets per day

- Work with external partners (DSPs, payment partners etc) to resolve issues for artists

- Identify and report technical bugs to our product teams

- Offer insights and ideas on process development to help optimize the team’s workflows

- Other duties as required by department leadership

Qualifications

- At least 2 years of experience working in a high-volume support or customer service environment.
- Knowledge of current music and technology industry trends.

- Clear, concise, and warm communication, both written and verbal (internally and externally).

- Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.

- Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.

- Ability to provide personalized,



empathetic support while remaining efficient in a high-volume environment.

- Adaptable and comfortable managing change in a dynamic work environment.

- Professional, consistent, and positive “can-do” attitude

- Works well both independently and as part of a team.

- Experience with Zendesk or similar ticketing platforms is a plus.

- Be comfortable working in a 24/7 operational environment under a rotational shift and rostering system.

- Be available to work 5 days per week, with working hours and weekly days off determined based on the operational roster.

Additional Information

Benefits @Believe:

#Flexibility – Just punch in leaves, not in time and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Sustainability – You can be a part of CSR program, represent yourself as a #Shaper and contribute to a better future.

Disclaimer:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

📌 Customer Care Representative (India)
🏢 Believe
📍 India