Job Summary

We are seeking an experienced .NET Production Support Engineer to provide L3 support for healthcare payer applications. The ideal candidate should have hands-on experience with Facets and Guiding Care platforms, strong technical expertise in .NET, C#, SQL Server, and a solid understanding of healthcare payer operations.

The candidate will be responsible for managing critical production incidents, performing root cause analysis, troubleshooting application and integration issues, ensuring SLA compliance, and implementing proactive measures to improve application stability and performance.

Key Responsibilities

- Provide L3 production support for healthcare payer applications, including Facets and Guiding Care.

- Investigate, troubleshoot, and resolve production incidents within defined SLA timelines.

- Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.

- Troubleshoot application, database, SQL, API, and system integration issues.

- Support claims processing, benefits management, and provider network management applications.

- Develop and maintain automation scripts using Python, Power Shell, or Shell scripting to reduce manual operational efforts.

- Monitor application health, identify potential issues, and proactively ensure system stability.

- Collaborate with Development, Infrastructure, QA, and Business teams during major incidents and application outages.

- Participate in production releases, deployments, and post-release validation activities.

- Prepare and maintain technical documentation, SOPs,



and knowledge base articles.

- Ensure adherence to HIPAA and healthcare security and compliance standards.

- Leverage AI tools and automation techniques to improve application support efficiency.

Required Skills & Qualifications

- Strong experience in L3 Production Support, Application Support, or Technical Support within healthcare management systems.

- Hands-on experience with the Facets healthcare platform.

- Experience with Guiding Care application support.

- Strong technical knowledge of .NET, C#, ASP.NET, and SQL Server.

- Proficiency in writing complex SQL queries and performing database troubleshooting.

- Experience in REST APIs, SOAP, Web Services, and system integrations.

- Strong understanding of healthcare payer processes, including claims processing, perks administration, and provider network management.

- Experience in handling critical production incidents, SLA management, and RCA.

- Working knowledge of Java for backend troubleshooting and support tasks.

- Experience with Python, Power Shell, or Shell scripting for automation.

- Strong communication and stakeholder management skills, particularly during high-pressure situations.

Preferred Skills

- Knowledge of Medicare, Medicaid, and healthcare insurance terminology.

- Understanding of HIPAA and other healthcare regulatory requirements.

- Experience with reporting and analytics tools such as Power BI, Tableau, or equivalent.

- Experience leveraging AI tools in application support and incident management.

📌 .NET production support (India)
🏢 Innova Software Services
📍 India