About Us

Reflaunt is a leading circular fashion technology platform enabling brands and retailers to launch and scale branded resale programs. By powering end-to-end resale ecosystems, Reflaunt helps partners unlock new revenue streams while driving sustainability

Role Overview

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.

This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.

The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.

Key ResponsibilitiesE-commerce Merchandising

- Own and optimise online merchandising across categories, brands, and resale programs
- Manage product onboarding, categorisation, tagging, and content accuracy
- Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
- Monitor stock availability, pricing, and sell-through performance
- Drive seasonal drops, launches, and trading initiatives
- Identify gaps, risks, and opportunities impacting sales and customer experience
- Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency

Sales & Partner Operations

- Manage day-to-day coordination with assigned brand partners
- Drive partner onboarding and ensure ongoing operational alignment




- Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
- Share regular performance insights and actionable recommendations with partners
- Ensure adherence to Reflaunt processes and SLAs
- Use data and AI-driven insights to proactively identify partner growth opportunities

Operations & Fulfilment

- Oversee order flow and ensure smooth execution from listing to delivery
- Coordinate with operations, logistics, and warehouse teams
- Monitor inventory health and proactively flag discrepancies
- Drive resolution of fulfilment-related issues impacting customer experience
- Identify and implement process improvements, including automation and AI-led efficiencies

Performance & Reporting

- Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
- Deliver weekly and monthly performance reports with actionable insights
- Conduct ad-hoc analysis across categories, partners, and campaigns
- Maintain dashboards and ensure data accuracy
- Leverage AI tools and data models to identify trends, forecast performance, and recommend actions

Cross-Functional Collaboration

- Work closely with Operations, Tech, Commercial, and Marketing teams
- Act as a key link between merchandising, partner needs, and operational execution
- Support resolution of catalogue, pricing, and fulfilment issues




- Contribute to building scalable, tech-enabled processes as Reflaunt grows

Required Skills & ExperienceExperience

- 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
- Experience with marketplaces or resale models is a plus
- Exposure to fashion, luxury, or sustainability-driven businesses preferred

Skills

- Strong attention to detail and organisational skills
- Commercial mindset with understanding of e-commerce performance metrics
- Proficiency in Excel / Google Sheets (pivots, basic formulas)
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a quick-paced environment
- Comfortable working with AI tools and digital platforms to improve workflows and efficiency
- Curiosity and adaptability towards emerging technologies and automation
- Proactive, ownership-driven, and solution-oriented

Reflaunt is a leading circularity technology platform transforming how fashion brands participate in the resale economy. We power premium and luxury brands — including NET-A-PORTER, Balenciaga and Level Shoes — with embedded resale infrastructure, enabling seamless resale, donation, and recycling directly from their ecommerce environment.

Our API connects into brands' digital ecosystems and routes inventory across a global network of 30+ resale marketplaces. Founded 7 years ago, backed by leading VCs and strategic investors including Fashion for Good and the CEO of Balenciaga, our team of ~25 operates at the intersection of technology, fashion, and sustainability.

We are entering a new phase of scale — and this role is central to how we get there.

📌 Sales & Operations Manager (India)
🏢 Reflaunt
📍 India