Urgent Central Audit Manager Service Operations & PM Excellence - Noida

Experience- 7-10 years

Qualification - B. Tech/M. Tech Mechanical

Location - Noida

We are looking for a highly driven and detail-oriented skilled for the role of Central

Audit Manager Service Operations & PM Excellence. This role will be responsible for

strengthening operational governance, driving preventive maintenance compliance,

enhancing customer experience, and ensuring field service execution excellence across

regions.

The ideal candidate should possess strong audit capabilities, cross-functional

coordination skills, customer engagement experience, and the ability to identify

operational gaps and drive continuous improvement initiatives.

Key Responsibilities

Lead centralized audits for Preventive Maintenance (PM) activities, service

processes, and field execution standards across all regions.

Conduct periodic PM spare audits and inventory compliance reviews to ensure

material readiness, availability accuracy, and adherence to service standards.

Drive governance through regular interactions with regional teams to understand

operational challenges, process gaps, field constraints, and improvement

opportunities (Process and Product).

Implement learning/Best practices across sites.

Organize structured review meetings with field engineers, regional managers,

and support teams to evaluate execution quality, compliance, and operational

effectiveness.

Engage directly with customers to capture the Voice of Customer (VoC),

understand pain points, identify service gaps, and improve customer satisfaction

levels.

Monitor service KPIs, PM adherence, audit scores, spare utilization, response

timelines, and closure quality across regions.

Develop audit dashboards, governance reports,



management reviews, and

operational scorecards for leadership visibility.

Ensure implementation of standardized processes, service governance

frameworks, and compliance mechanisms across the organization.

Drive continuous improvement initiatives focused on operational excellence,

service reliability, and customer experience enhancement.

Conduct frequent field visits and site audits across India to ensure on-ground

operational compliance, customer engagement, and service quality consistency

across all installed locations.

Travel Requirement

This role involves extensive travel across India, as the candidate will be required to

regularly visit customer sites, conduct audits, engage with field teams, and review

operational performance at various installed locations nationwide.

Desired Candidate Profile

Experience in Service Operations, Audit, Technical Support, or Field Service

Governance.

Strong analytical, auditing, and stakeholder management skills.

Ability to interact confidently with customers, regional teams, and leadership.

Excellent communication and reporting capabilities.

Exposure to automation, intralogistics, electromechanical systems, or industrial

equipment domain preferred.

Comfortable with extensive travel and frequent site visits across India.

Core Competencies

Operational Audits & Governance

PM Compliance Management

Spare Inventory Audits

Customer Experience Management

RCA & CAPA Management

Service Operations Excellence

Field Team Governance

Process Standardization

KPI Monitoring & Reporting

Get TheBest Outof Us

Warm Regards

Durva Ingle

Senior Consultant-Talent Acquisition

+91- (phone hidden)

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📌 Urgent Opening for Central Audit Manager – Service Operations & PM Excellence (India)
🏢 CIEL HR
📍 India