JOB DESCRIPTION

Req ID: 387019

We are currently seeking a Cloud Solution Delivery Sr Advisor to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Position/Job Title:

Service Now Architech

Organisation /Function:

Banking and Insurance

Minimum Experience:

12+ years

Language Requirement:

Fluent English

Role Overview:

We are seeking a highly skilled Service Now Architech to join a long-term client engagement within the banking and insurance sector. The successful candidate will design, develop, configure, upgrade, and support secure, scalable Service Now solutions across multiple modules.

This role requires deep technical Service Now expertise, experience working in regulated financial-services environments, and the ability to collaborate effectively with architects, business analysts, platform owners, security teams, and delivery teams.

Primary Responsibilities:

- Design, develop, configure, test, deploy, and support Service Now solutions in line with business and technical requirements.
- Deliver enhancements and integrations across Service Now ITSM, ITOM, GRC, SAM, and Vulnerability Response capabilities.
- Develop and maintain Service Now components, including business rules, client scripts, UI policies, script includes, workflows, Flow Designer flows, notifications, service catalog items, record producers, UI actions, and scheduled jobs.
- Build and support integrations using REST and SOAP APIs, Integration Hub, MID Servers, web services, and other approved integration methods.
- Configure and maintain ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB-related capabilities.
- Support ITOM implementations and enhancements, including Discovery, Service Mapping, Event Management, CMDB health, and operational visibility.
- Develop and support Governance, Risk and Compliance (GRC) solutions, including risk management, policy and compliance, audit, and issue management workflows.
- Support Software Asset Management (SAM) processes, data quality, licence compliance, and optimisation activities.
- Configure and enhance Vulnerability Response (VR) workflows, integrations, prioritisation, remediation tracking, and reporting.
- Plan and execute Service Now platform upgrades, including upgrade impact assessment, customisation review, regression testing, remediation,



and post-upgrade validation.
- Ensure solutions follow Service Now best practices, coding standards, platform governance, security requirements, and maintainability principles.
- Conduct technical analysis, troubleshoot complex platform issues, and provide root-cause analysis for production defects.
- Participate in code reviews, peer reviews, technical design discussions, and quality assurance activities.
- Collaborate with business analysts and stakeholders to translate functional requirements into scalable technical designs.
- Produce and maintain technical documentation, including solution designs, configuration documents, interface specifications, and deployment runbooks.
- Provide technical mentoring and guidance to junior developers and other delivery team members.

Competencies/Critical Skills:

- Minimum10 years of hands-on Service Now development experience.
- Strong practical experience withService Now ITSM.
- ValidService Now Certified System Administrator (CSA)certification.
- ValidService Now Certified Application Developer (CAD)certification.
- At least one validService Now Certified Implementation Specialist (CIS)certification including CIS- ITSM.
- Strong experience withService Now ITOM, including relevant capabilities such as Discovery, Event Management, Service Mapping, CMDB, and MID Server configuration.
- Experience withService Now GRC/ Integrated Risk Management (IRM).
- Experience withService Now Software Asset Management (SAM).
- Experience withService Now Vulnerability Response (VR).
- Proven experience planning, executing, and supportingService Now upgrades.
- Strong Java Script development skills within the Service Now platform.
- Experience with Service Now client-side and server-side scripting, Flow Designer, Workflow, Service Catalog, portal experiences, and platform configuration.
- Experience building and maintaining integrations using REST APIs, SOAP APIs, Integration Hub, and MID Servers.




- Strong understanding of CMDB concepts, data quality, configuration item relationships, and Common Service Data Model (CSDM) principles.
- Fluent English, with strong written and verbal communication skills.
- Ability to work independently while collaborating effectively with technical and business stakeholders.

Preferred Skills:

- Experience working in the banking, insurance, financial services, or another highly regulated environment.
- Additional Service Now certifications in ITSM, ITOM, GRC/IRM, SAM, Vulnerability Response, or Certified Implementation Specialist (CIS) credentials.
- Knowledge of ITIL practices and enterprise IT service management processes.
- Experience with Service Now Agile Development, Dev Ops practices, source control, CI/CD pipelines, and automated testing.
- Familiarity with security, data privacy, operational resilience, regulatory compliance, audit, and risk-management requirements in financial services.
- Experience with Service Now Performance Analytics, reporting, dashboards, and data imports.

Personal Attributes:

- Robust analytical and problem-solving capabilities.
- Detail-oriented, quality-focused, and committed to secure, maintainable platform development.
- Comfortable working in a complex, enterprise-scale environment with multiple stakeholders.
- Proactive in identifying technical risks, upgrade impacts, and improvement opportunities.
- Effective mentor and cooperative team player.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Cloud Solution Delivery Sr Advisor (India)
🏢 NTT
📍 India