Company Name: Chai Waale

Job Title: Store Manager QSR Caf Operations

Department: Store Operations

Industry: Food & Beverage / Quick Service Restaurant (QSR)

Job Location: Chennai and Across Tamil Nadu

Employment Type: Full time

Work Mode: Work from Office (Store-based)

Experience: Relevant experience in Retail, QSR, Restaurant or Caf Operations preferred

Salary: Negotiable, based on experience, qualification and suitability

About the Company

Chai Waale is a growing Indian QSR brand specialising in tea, beverages, snacks and more. Rooted in a fourth-generation business family with over 120 years of entrepreneurial heritage, the company focuses on expanding its store network and delivering an excellent customer experience.

Job Overview

Chai Waale is looking for an energetic, responsible and result-oriented Store Manager to oversee the complete operations of its QSR caf outlets.

The candidate will be responsible for managing daily store operations, leading the team, maintaining food and beverage quality, driving sales, controlling inventory, handling cash and ensuring excellent customer service.

The ideal candidate should have strong leadership abilities, operational knowledge and the capability to manage a fast-paced food and beverage environment.

Key Responsibilities

1. Store Operations & Team Management

- Manage the complete day-to-day operations of the outlet.

- Ensure smooth, profitable and customer-friendly store operations.

- Supervise, train, motivate and lead the store team.

- Allocate duties and monitor employee performance, grooming, punctuality and discipline.

- Manage store opening, closing and shift handover procedures.

- Maintain staff attendance, leave records and shift schedules.

- Implement company SOPs, promotions and operational guidelines.

- Coordinate with the regional team and report outlet performance.

2. Recipe & Food Production Management

- Ensure tea, coffee, beverages, juices, milkshakes and snacks are prepared according to approved recipes and SOPs.

- Maintain consistency in taste, quality, portion size and presentation.

- Oversee food and beverage preparation processes.

- Ensure correct measurement and utilisation of ingredients.

- Monitor production speed and product availability.





- Check ingredient quality, expiry dates and storage conditions.

- Train team members on recipes and preparation methods.

- Minimise wastage and maintain production efficiency.

3. Customer Service & Experience

- Ensure friendly, attentive and professional customer service.

- Maintain order accuracy and timely service.

- Handle customer queries and complaints effectively.

- Maintain a clean, welcoming and customer-friendly environment.

- Promote new products, combos and company offers.

- Encourage repeat customers and positive feedback.

- Ensure an excellent customer experience and brand representation.

4. Cash Handling, Sales & Reconciliation

- Handle daily opening cash and closing cash procedures.

- Reconcile POS sales with actual collections.

- Verify cash, UPI, card and online platform transactions (Swiggy, Zomato, etc.).

- Prepare daily sales, shift-wise cash and expense reports.

- Identify and report cash or transaction discrepancies immediately.

- Ensure secure handling of cash and company property.

5. Stock & Inventory Management

- Monitor raw materials, packaging materials and consumables.

- Check stock levels and ensure product availability.

- Record daily consumption and report shortages.

- Follow FIFO / FEFO inventory management practices.

- Control wastage, over-portioning and product expiry.

- Coordinate with warehouse and supply chain teams for stock replenishment.

- Maintain accurate stock records and conduct physical stock verification.

6. Quality, Hygiene & Compliance

- Ensure cleanliness of preparation areas, counters, seating and store premises.

- Follow food safety standards and applicable FSSAI requirements.

- Maintain personal hygiene and staff grooming standards.

- Ensure proper cleaning and maintenance of equipment.

- Monitor temperature, storage and handling of ingredients.

- Follow company SOPs,



audit requirements and safety guidelines.

- Ensure overall store hygiene and operational compliance.

7. Sales Growth & Performance Reporting

- Drive store sales and achieve assigned business targets.

- Identify opportunities to increase sales and improve profitability.

- Implement promotional activities and upselling strategies.

- Monitor daily sales, expenses, stock and wastage.

- Submit daily operational reports to the central office.

- Report customer complaints, staff issues and operational challenges.

Skills & Competencies Required
- Strong leadership and team management skills.

- Good communication and interpersonal skills.

- Knowledge of QSR, restaurant or caf operations.

- Understanding of inventory and stock management.

- Basic knowledge of cash handling and sales reconciliation.

- Solid customer service and problem-solving abilities.

- Ability to manage multiple tasks in a fast-paced environment.

- Good numerical and reporting skills.

- Knowledge of MS Excel and POS systems will be an advantage.

- Understanding of food safety, hygiene and quality standards.

Desired Candidate Profile
- Candidates with experience in QSR, caf s, restaurants, food chains, hotels or retail operations are preferred.

- Should be capable of independently managing complete store operations.

- Must demonstrate leadership, accountability and ownership.

- Should be customer-focused and target-oriented.

- Must be flexible to work in rotational shifts.

- Willingness to work approximately 10 12 hours per day, depending on store requirements.

- Must be comfortable working on weekends and holidays as per business requirements.

Work Location & Working Hours
- Location: Chennai and various locations across Tamil Nadu.

- Working Hours: Approximately 10 12 hours per day.

- Shift: Flexible / Rotational shifts.

- Weekly Off: As per company and store requirements.

- Salary: Negotiable based on experience, qualification and suitability.

What We Offer
- Opportunity to work with a growing Indian QSR brand.

- Leadership exposure and hands-on operational experience.

- Opportunity to manage and develop a store team.

- Career growth opportunities within the organisation.

- Supportive working environment.

📌 Store Manager – QSR Café Operations | Chai Waale | Chennai (India)
🏢 Praveza Consultancy
📍 India