About the role: Provide accurate, timely and controlled operational support for COO Risk governance, reporting, risk and action tracking, incident administration, audit and assurance activity, quarterly control evaluation, IRM processes and document management. The role executes repeatable, rules-led work using approved procedures, templates and systems.

Key Responsibilities

· Governance and reporting: coordinate calendars, agendas, packs, minutes, actions, dashboards, KRI submissions and committee reporting.

· Risk, incident and action administration: maintain incidents, issues, risks and actions in Scala and local trackers; chase updates, monitor ageing and escalate exceptions.

· Audit and control support: coordinate evidence requests, maintain audit and control trackers, support QCE/IFC activity and monitor completion.

· IRM and application reviews: issue templates, coordinate owners and evidence, track approvals, update systems and report blockers.

· Document and service management: maintain SharePoint, Risk Hub, SOPs and version control; perform quality checks and support KPI/SLA reporting and process improvement.





Key Performance Indicators (KPIs)

· Delivery to agreed calendars and service levels.

· Accuracy, completeness and first-time-right quality of outputs.

· Timely escalation of missing inputs, blockers, exceptions and judgement points.

· Backlog, ageing and action-closure visibility.

· Compliance with SOPs, maker-checker controls, evidence standards and access requirements.

Experience & Knowledge

· Graduate or postgraduate with 2–3 years of professional experience in reporting and governance activities.

· Experience in risk operations, governance, controls, audit coordination or a comparable regulated setting.

· Working knowledge of risk and control concepts, issue/action management, evidence standards and management reporting.

· Proficiency in Microsoft 365, particularly Excel, PowerPoint, Outlook, Teams and SharePoint; Power BI experience is desirable.

· Experience managing recurring deliverables, trackers and stakeholder follow-ups in a deadline-driven environment.

📌 Process Lead (Maharashtra)
🏢 AXA Global Business Services
📍 Maharashtra