WE’RE HIRING | TRAINING & QUALITY ASSURANCE EXECUTIVE

Connect2Learn | Kolkata | Work From Office

Are you someone who enjoys training people, improving performance, identifying gaps, and building better processes?

Connect2Learn is looking for a Training & Quality Assurance Executive to join our growing team and play a key role in strengthening employee performance, training effectiveness, and service quality.

Position: Training & Quality Assurance Executive

Location: Kolkata – Work From Office

Employment Type: Full-TimeExperience: Freshers & Experienced Candidates Welcome

What You’ll Do

- Conduct onboarding, process, product, and refresher training sessions.
- Identify training and performance gaps across teams.
- Monitor calls, customer interactions, and processes to ensure quality standards.
- Conduct regular quality audits and provide constructive, actionable feedback.
- Identify recurring errors, knowledge gaps, and process deviations.
- Work closely with Team Leaders and Managers to improve employee performance.
- Develop and update training materials, SOPs, assessments, and learning resources.
- Conduct role plays, assessments, and knowledge checks.
- Maintain training, quality, and performance records.




- Support coaching and performance improvement initiatives.
- Contribute towards building stronger processes and a continuous learning culture.

Who Can Apply?

We welcome candidates from different industries and professional backgrounds.Freshers with strong communication and presentation skillsCandidates from Sales, Customer Support, BPO, Renewals, EdTech, Operations, or similar backgroundsPrior experience in Training or Quality Assurance is an advantageStrong communication and interpersonal skillsGood analytical and problem-solving abilitiesAbility to identify gaps and provide meaningful feedbackComfortable working in a fast-paced and growing startup environment

Why Join Connect2Learn?

At Connect2Learn, you’ll have the opportunity to do more than just monitor quality.You’ll be part of a team that is building processes, developing people, improving performance, and creating a stronger learning culture.

If you’re someone who believes that outstanding teams are built through great training and continuous improvement, we’d love to hear from you!

📌 Trainer & Auditor (Kolkata)
🏢 Connect2Learn
📍 Kolkata