Company Description Oaks Overseas Education Consultancy specializes in guiding students to achieve their overseas education goals through expert, personalized counseling. With over 15 years of proven experience, the consultancy has supported thousands of learners in securing admissions and scholarships at top and popular universities across multiple countries. The team of senior consultants offers strong visa expertise and comprehensive support, from choosing the right institution to pre-departure orientations.

Known for a skilled and student-centric approach, Oaks Overseas focuses on creating smooth transitions into new academic environments and enabling long-term success stories.

Role Description The Tech Support role at Oaks Overseas Education Consultancy is a full-time, on-site position based in Vijayawada. The team member will provide day-to-day technical assistance to staff and students, including diagnosing and troubleshooting hardware, software, and network issues.

Responsibilities include responding to support requests, resolving system and application problems, maintaining and updating IT equipment, and escalating complex issues when needed. The role also involves documenting solutions, ensuring data security best practices,



and contributing to a high level of user satisfaction by delivering clear, empathetic support. Collaboration with counselors and administrative staff to ensure smooth operations of digital platforms and communication tools is a key aspect of this position.

Qualifications

- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose and resolve hardware, software, and network issues effectively.
- Candidates should possess solid Analytical Skills to assess problems, identify root causes, and implement reliable technical solutions.
- Candidates should possess Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and provide a positive support experience.
- Relevant skills such as basic networking knowledge, familiarity with common operating systems (Windows, macOS), and experience with ticketing or helpdesk tools are beneficial.
- Qualifications such as a diploma or bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, are preferred.
- Strong written and verbal communication skills, attention to detail, and the ability to work collaboratively in a fast-paced, student-focused environment are important.

📌 Tech support (Vijayawada)
🏢 Oaks Overseas Education Consultancy
📍 Vijayawada