- Support and administer multi-user IT environments, including user accounts, access, backups, and troubleshooting.
- Perform operational and maintenance Storage support and Day to day GHD tickets issues/resolution
- Follow documented operating procedures covering system operations, error handling, system restart/recovery, backups, equipment maintenance, and other infrastructure activities.
- Support remediation of vulnerabilities identified through periodic vulnerability assessments on Cyient computing devices.
- Manage privileged access in accordance with approved identity and access controls.
- Support incident, service-request, and problem-management activities; incidents are recorded, prioritized, escalated, resolved, and closed, while problems require root-cause analysis and appropriate corrective actions