I.

Position

Description

JOB TITLE

Specialist-Corporate Salary

GRADE

SM

DEPARTMENT

Branch Banking

LOCATION

HO

SUB-DEPARTMENT

Corporate Business

TYPE OF POSITION

Full-time

REPORTS TO

Lead-Corporate Salary

REPORTING INTO

NA

II. ROLE PURPOSE &

- OBJECTIVE

- Coordinate with business teams by managing the end-to-end resolution of service requests and complaints ensuring effective service delivery on Corporate Salary and related products.
- Manage end-to-end invoice processing and payment coordination, ensuring timely clearance, accurate record-keeping, and compliance with internal financial controls.
- Proactively coordinate with internal teams (Business, Phone Banking, Accounts, AEPS, Operations etc.) and external vendors for effective resolution.
- Identify recurring service gaps and work with concerned teams to implement improvements.
- This role serves as central service coordination and escalation point for Corporate Salary and all related products/processes.
- To deliver a seamless and differentiated service experience for Corporates by managing end-to-end resolution of service requests, complaints and escalations across channels.
- Identify recurring service gaps and work with concerned teams to implement process improvements.
- Act as single point of contact for high-value Corporate Salary customers to ensure personalized and priority servicing.
- Coordinate with internal teams (operations, digital, deliverables, branches) for timely and effective resolution.

III. SIZE OF THE ROLE

FINANCIAL SIZE NON-FINANCIAL SIZE

- 15% incremental sourcing SA and TD book of Corp. Salary.
- Manage Corporates of 62 crores




- ETB retention at 80% of Corp. Salary Portfolio

- Approx. 500 no: of Corporates on boarded.
- Approx. 12000 no: of Salary customers onboarded.

Responsibilities IV. KEY DUTIES &

RESPONSIBILITIES OF THE ROLE

- Business/ Financials
- Manage Corporate Salary customer journey from account onboarding to service delivery
- Identify service gaps across the Corp. Salary customer journey and recommend improvements

- Sharing MIS/Data to Corporates &
- Corp.

Salary Team

- Follow up with CSMs for salary credits.
- Coordinate with Corporates, update salary upload details.
- Customer (Both Internal &

- External)
- Act as central point for handling service queries/complaints pertaining to Corp.

Salary and associated products/processes across all touchpoints

- Support branches, sales and customer care teams with clear guidance on Corp. Salary service processes

- Build strong coordination across internal and external teams to enhance delivery
- Act as central point for Corp. Salary customer queries and complaints

- Support branches, CSMs and customer care teams with clear guidance processes.
- Build solid coordination across internal teams to enhance customer satisfaction
- MIS to Corporates (External)



on Salary active customers and salary upload details
- Internal Process
- MIS and Data to Internal teams
- Maintain CSM/RH score card maintenance and updating
- Innovation &

- Learning
- Identify opportunities to improve service delivery and user journey
- Drive automation and digital solutions to reduce manual effort and errors
- Stay updated on best practices and bring improvements in service standards

V.

Minimum Requirements Of

Knowledge &

- Skills

Educational

Qualifications

- Graduate (Mandatory)

Experience Range (Years And Core Experience Type)

- 3-5 years in Sales/Customer Service/Operations/Support roles/
- Corporate Salary experience (Preferred)

Certifications

- NA

Functional Skills

- Understanding of banking operations, liabilities and service processes
- Complaint handling and escalation management expertise
- Knowledge of invoice processing and reconciliation
- Data Analysis and proficiency in Microsoft Excel

Behavioral Skills

- Strong communication skills
- Attention to detail and service orientation
- Customer centric approach with empathy and ownership
- Stakeholder coordination across multiple stakeholders

Competencies

- Execution excellence
- Ownership and accountability
- Collaboration

VI. KEY INTERACTIONS

INTERNAL

EXTERNAL

- Branch Banking Business Teams
- Accounts, Operations &
- AEPS
- Service Quality &
- Phone Banking
- Vendors
- Regulators

PREPARED BY: Kevin Francis Joy DATE: 09-09-2026

REVIEWED BY: Vijay Menon

DATE: 09-09-2026

LAST UPDATED BY: TM Team

DATE: 24-09-2026

📌 Specialist-Corporate Salary (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru