JOB TITLE : Senior Manager-Vigilance GRADE : AVP-II
DEPARTMENT : VIGILANCE
LOCATION : HO
SUB-DEPARTMENT : RCU
TYPE OF POSITION : FULL TIME
REPORTS TO : NATIONAL MANAGER-PREVENTIVE CONTROLS &
- RCU
REPORTING INTO
NA
- ROLE PURPOSE &
- OBJECTIVE
- Responsible for Scientific Sampling, Trends and patterns analysis
- Conducts Fraud Vulnerability Assessment for all products
- Drive the awareness on Approach to perform RCU checks & eyeballing of digital accounts in coordination with the branches and vigilance team to minimize the risk in post accounts opening at liabilities.
- Ensure compliance to all regulatory norms/guidelines in Bank by providing guidance, checks & evaluation of the branches and review of implementation of the compliance obligations of the regulatory guidelines.
- SIZE OF THE ROLE
FINANCIAL SIZE NON-FINANCIAL SIZE Preparing the budget and managing the expenses of all the RCU activities for liabilities Reviews all the Fraudulent/Negative profiles of liability customers.
- KEY DUTIES &
RESPONSIBILITIES OF THE ROLE
Business/ Financials
- Responsible for monitoring controls related to liabilities product through respective analysis to minimize the risk considering regulatory norms
- Responsible to detect any disconnects / frauds post Account Opening in CASA.
- Responsible to carry out detailed analysis of the report, account opening documents and will submit the final status as positive or negative and reach to branch or RCU Manager in the region to get additional details.
- Maintain an MIS of all the branches with findings on liability issues; provide consolidated liability review findings to the Senior management.
- Monitor accounts budget for liability RCU and manage costs within agreed numbers.
- Responsible to implement measures improving efficiency with lower costs.
- Drive Fraud prevention, correction and Mitigation strategies by formulating fraud control frameworks in consultation with the supervisor.
- Continually scan the banking landscape for best practices, recent types of frauds and recommend suitable changes in the fraud control framework of Ujjivan.
Customer
- Ensure the queries raised by branches and regional office on process approaches and digital accounts are addressed as per requirements
- Collaborate with other departments such as the vigilance/EFRMS/AML or internal audit unit to forward identified issues for investigation.
- Ensure that for all the internal customers, the SLA is followed strictly.
- Ensure implementation of processes and monitoring mechanisms so that interactions with customers should be based on fair treatment.
- Ensure that the customers are treated courteously by the vendors and internal team.
- Supporting the RCU and vigilance team in times of high-volume load.
Internal Process
- Generate analysis showing trend for the consumption of business at-large and the Fraud Management Committee and use the same for improving and upgrading the RCU processes
- Ensure maintenance and analysis of Monthly and quarterly MIS; prepare Monthly update based on the details available and give way forward to improve on it.
- Define and design calendar for carrying out Process reviews, cross checking, to foresee the kind of risk associated with the on-boarding of the liability customers.
- Review and monitor Screening, Sampling and Hind-Sighting activities as per the standard process to meet desired result quality and quantity for the region.
- Ensuring appropriate revision of processes and policies at regional and corporate level based on the study of modus operandi and Root cause analysis of major frauds, to ensure same will not be repeated again.
- Provide with all the necessary reports/information for the purpose of submitting to the regulator in a timely manner
- Taking the Suo moto action or reporting to the concerned stakeholders against the accounts being suspected
- Maintaining the confidential records regarding the suspected accounts or activities being performed etc.
- Identification of internal process lapses, if any and suggesting corrective measures to arrest risk to avoid future reoccurrence.
- As a prevention activity, reviewing the new process from the risk angle before these are implemented
- Provide reports on a regular basis to senior management to keep them updated on progress of compliance operations.
- Ensure that all Negative/Fraud cases are dealt with and closed with the most logical option and help from core vigilance team is taken wherever required.
Learning &
- Innovation
- Define the content of the training to be delivered to agency staffs and ensure the training is being conducted in a periodic manner.
- Periodically design training models for the internal customers and business verticals.
- Ensure adherence to training man-days/mandatory training programs for self and team.
- Ensure goal-setting, midyear review and annual appraisal process is followed for self and team.
- MINIMUM REQUIREMENTS OF KNOWLEDGE &
SKILLS
Educational
Qualifications
- Graduation from any field
Experience
- 9-12 years’ overall experience, 5+ years preferable in Banking
Certifications
- NA
Functional Skills
- Knowledge of operations and risk elements
- Knowledge of regulatory guidelines in SFB context
- Knowledge of banking/branch operations
Behavioral Skills
- Planning and organization of work
- Attention to details
- Interpersonal communication and Presentation skills
- Customer orientation
- Analytical skills & critical thinking