Amherst Overview

Amherst is a vertically integrated real estateinvestment, development, and operating platform, offering solutions across the U.S. real estatecapital stack, including single-family residential (SFR),mortgage-backed securities (MBS), and commercial real estate (CRE). Amherst is headquartered in Austin, TX and New York, NY, in the United States, with regional global offices located in India and Costa Rica. Underpinned by proprietary technology, battle-tested data and mortgagemodel, and a deep understanding of U.S. real estate markets, Amherst’s vertically integrated platform seeks to provide investors a more efficient model to price, finance,and manage real estate with turnkey executioncapabilities across the firm’s debt and equity strategies in the public and private residential, commercial, and mortgage-backed securities markets.

Our Single-Family Residential (SFR) strategy has quickly scaled over the last 10 years to own and operate 40,000+ homes in 30+ marketsacross 20 stateswhile building a vertically integrated real estate investment and operating platform that manages approximately $18bn in assets. Across the SFR strategy, Amherst acquires, builds, renovates, leases, finances, manages, and disposes of homes on its own account andfor its investors. Outside of the SFR strategy, Amherst is engaged in various strategic initiatives and venture businesses, including commercial real estate debt and equity (all things non-SFR) and mortgage-backed securities advisory.

For Further information about The Amherst Group, kindly visit https://www.amherst.com/

Department / Role Overview: Continuous Improvement and Learning and Development

This role is based in Mumbai, India. The program is designed to lead measurable improvements across service operations and build the capability of leaders and teams to sustain them. Partnering with business owners to standardize processes, solve complex problems, improve performance and embed consistent ways of working across locations. Strengthen connections within and across departments and locations through trusted relationships, collaboration and alignment with key stakeholders.

This is a senior individual contributor role that leads to cross-functional initiatives and coaches others. Business leaders retain accountability for daily operations, staffing, service delivery and process ownership.

(Primary Responsibilities)

- Partner with leaders to identify business problems, establish baselines and prioritize an improvement portfolio aligned with operational goals.
- Lead complex initiatives using Lean Six Sigma and structured problem solving, from diagnosis and pilot through implementation, benefit validation and sustained control.
- Map end-to-end processes using SIPOC and process maps; clarify handoffs, decision rights and RACI responsibilities across functions and locations.
- Coach process owners to establish standard work, current procedures, meaningful KPIs,



daily and weekly reviews, and process confirmation routines before pursuing optimization.
- Analyze cycle time, defects, rework, workload and service performance to identify root causes and recommend practical improvements.
- Build project charters and implementation plans; manage milestones, dependencies and risks, and communicate decisions needed from sponsors.
- Identify automation and AI opportunities with Technology and Analytics partners; define business requirements, support testing and measure operational impact.
- Facilitate workshops, coach improvement champions and partner with L&D; to translate process changes into training and adoption plans.
- Validate benefits with business owners and Finance where applicable; distinguish realized savings, cost avoidance, capacity released and service improvements.
- Partner across global operations in Latin America, India and the U.S. to align improvement priorities, share best practices and apply consistent CI standards while adapting to local operating needs.

Desired Skills / Qualifications

- Education: Bachelor’s degree in industrial engineering, business, operations or a related field, or equivalent relevant experience.
- Experience: At least five years of relevant experience in operations or process improvement, including independent delivery of cross-functional improvements in service or shared-services environments.
- Demonstrated application of Lean Six Sigma or equivalent methods, with examples of measurable results sustained after implementation.
- Experience developing KPIs, analyzing operational data and converting findings into business decisions. Advanced Excel and practical dashboard experience are required.
- Ability to facilitate workshops, coach leaders, manage change and influence stakeholders without direct authority.
- Strong written and spoken English, including concise executive updates and effective collaboration across cultures and time zones.
- Ability to build trusted relationships, align competing stakeholder priorities, facilitate workshops, coach leaders and influence without direct authority.
- Technical: Lean Six Sigma Green Belt certification; Black Belt certification or equivalent complex-project experience is an advantage.
- Experience in a global capability center, business process management organization, financial services or property-related service operations.
- Practical SQL and Power BI or equivalent visualization skills; experience defining requirements for workflow automation, low-code tools or AI-enabled process improvements.




- Experience with Salesforce, SharePoint or comparable workflow and knowledge platforms; familiarity with Agile delivery and user acceptance testing.
- Analytical: Demonstrates analytical rigor, critical thinking, and attention to detail with a consistent and reliable output. Top-ranked performer with a track record of success (academic, professional).
- Communication: Strong verbal and written skills to communicate effectively with internal professionals and U.S.-based stakeholders across teams.
- Work Style: Self-starter who learns quickly, manages multiple deadlines with accuracy as the primary standard, and moves comfortably between teams.

Success Measures and Alignment with Amherst

- Business Impact & Client Focus: Deliver measurable improvements in cycle time, quality, productivity, service, or cost against agreed baselines. Validate benefits and align improvement priorities with business and stakeholder needs.
- Sustainability & Accountability: Establish named process owners, current standards, control plans, and review routines that remain effective after project handover. Demonstrate integrity and take ownership of actions and outcomes.
- Capability Development & Community: Coach leaders and improvement champions to independently apply continuous improvement (CI) methods and use performance data to guide decisions. Create an inclusive workplace where people feel supported and empowered to contribute.
- Execution & Delivery: Translate priorities into clear action plans, meet agreed milestones, and demonstrate initiative, strong organization, and effective time management.
- Communication & Collaboration: Build trusted relationships with internal and external stakeholders. Communicate clearly, agree on handoffs and ownership, and resolve issues promptly across departments and sites.
- Agility & Responsiveness: Adapt to changing business needs and emerging data, escalate risks early, and adjust plans while maintaining focus on quality and results.

Amherst’s core values:

- Culture & Conduct: Positive attitude with high integrity. Agile in adapting to a dynamic environment with emerging datapoints. We do the right thing the right way and are accountable for our actions.
- Client-Centricity & Business Acumen: Strong Team player, multiple internal/external stakeholders management,
- Communication & Connectivity: Strong written and verbal communication skills with clients and management.
- Collaboration – We align, contribute, and win together.
- Execution & Delivery: Self-starter, Proactive, motivated, driven personality, Excellent organizational and time management skills.
- Agility – We are nimble and responsive.
- Community – We empower and support people to create a sense of belonging for all.

Work Location: Mumbai, India

Working Shift/ arrangement: US Shift (4:30 PM – 1:30 AM), Flexible - Hybrid working model

📌 Senior Continuous Improvement Lead (Mumbai)
🏢 Amherst
📍 Mumbai