Hiring: Sales & Operations Specialist – Aroza Event Center

Location: Remote – India

Employment Type: Full-Time

Working Hours: California / Pacific Time (Mandatory)

Salary: ₹40,000 per month (Negotiable based on experience and performance)

About Aroza Event Center

Aroza Event Center is a modern event venue located in Clovis, California, USA, specializing in weddings, receptions, quinceañeras, birthdays, and other celebrations.

We are looking for an experienced, sales-driven professional to manage our complete sales process, from handling current inquiries to converting leads into confirmed bookings.

This role requires strong sales skills, excellent communication, disciplined follow-ups, and hands-on experience with CRM software.

Mandatory Requirements

- 3–5 years of experience in event venue sales, hospitality sales, or event management.
- Previous hands-on experience with CRM software (HubSpot, Salesforce, Zoho, or similar).
- Willingness and ability to work daily on our company's internal CRM software.
- Strong experience in lead management, pipeline tracking, follow-ups, and sales reporting.
- Proven ability to convert inquiries into confirmed bookings.
- Excellent spoken and written English.
- Strong telephone sales, negotiation, and closing skills.
- Ability to work strictly according to California (PST) working hours.
- Reliable laptop, high-speed internet, backup internet, and backup power.

Key Responsibilities 1. Lead Management & Customer Communication

- Handle inquiries from phone calls, website, Google, Meta Ads, social media, referrals, and other sources.
- Respond to new inquiries within 5 minutes whenever possible.




- Understand customer requirements, event dates, guest counts, and budgets.
- Create and maintain accurate lead records in our internal CRM.

2. Daily CRM Management

- Work on our internal CRM software every working day.
- Manage leads across different sales pipelines and stages.
- Update lead status, remarks, last contact date, and next follow-up date after every interaction.
- Schedule tasks, reminders, and appointments.
- Maintain accurate customer information and upload relevant documents.
- Ensure no active lead is left without a scheduled follow-up.

3. Sales Follow-ups & Lead Conversion

- Follow up with customers through calls, SMS, and emails.
- Manage New, Connected, Quote Sent, Tour Done, and Interested leads.
- Handle customer objections and provide suitable solutions.
- Encourage customers to schedule venue tours and move forward with bookings.
- Maintain consistent follow-ups until the customer books or the inquiry is closed.

4. Venue Tours & Appointments

- Schedule and confirm venue tours.
- Send appointment reminders and follow up with customers.
- Coordinate with the venue team to prepare for scheduled tours.
- Follow up after tours and understand customer feedback and concerns.

5. Pricing, Quotations & Negotiations

- Prepare and send quotations using our internal CRM.




- Explain packages, pricing, inclusions, and optional upgrades.
- Recommend suitable packages based on event type, date, guest count, and budget.
- Handle negotiations professionally and obtain management approval for special pricing.

6. Booking Closure & Documentation

- Convert interested customers into confirmed bookings.
- Coordinate contracts, reservation forms, and deposits.
- Update booking details, payment records, and documents in the CRM.
- Coordinate confirmed bookings with the Operations Team for a smooth handover.

7. Daily Sales Reporting

- Track calls, customer interactions, and completed follow-ups.
- Monitor pending leads, appointments, quotations, and bookings.
- Prepare daily and weekly sales reports.
- Track sales performance, booking conversions, and revenue.

Performance Expectations The selected candidate will be evaluated based on:

- New lead response time.
- Daily CRM usage and data accuracy.
- Follow-ups completed versus pending.
- Number of customer calls and interactions.
- Venue tours scheduled and completed.
- Quotations sent and booking conversion rate.
- Total confirmed bookings and revenue generated.
- Overall sales pipeline management.

Who Should Apply? We are looking for someone who is:

- Sales-driven, proactive, and target-oriented.
- Experienced in CRM software and daily pipeline management.
- Confident handling customers and closing sales.
- Highly organized with excellent follow-up discipline.
- Comfortable working independently with minimal supervision.
- Accountable for daily activities, reporting, and results.

📌 Sales and operation executive (India)
🏢 Aroza Event Center
📍 India