Roles & Responsibilities

- Own the complete PO lifecycle, from PO generation and system acceptance to slot booking, appointment scheduling, delivery, and closure at platform warehouses/dark stores.

- Track and improve OTIF (On-Time In-Full) delivery, fill rates, and service levels across platforms.

- Convert POs into fulfillment orders based on real-time Stock on Hand (SOH).

- Track POs from generation through fulfillment and POD (Proof of Delivery) upload.

- Monitor open and pending POs and proactively resolve fulfillment issues.

- Identify and reduce RTO (Return to Origin) caused by dock rejections, missed appointments, vehicle refusals, or other operational issues.

- Coordinate with primary and secondary 3PL logistics partners for vehicle placement, route planning, and SLA adherence.

- Monitor transit times, freight efficiency, vehicle placement, and hub-level bottlenecks.

- Ensure zero-miss appointments through proactive coordination with logistics and platform teams.

- Manage 3PL relationships, SLAs, and vehicle placement compliance for FTL and PTL shipments.

- Ensure compliance with: E-Way Bills, GST invoices, Batch/MRP requirements, and Platform-specific barcode and labelling guidelines

- Maintain accurate and complete POD documentation, including physical records and digital acknowledgements, to support claim resolution and financial recovery.

- Own end-to-end RTV (Return to Vendor) processing for damaged, near-expiry, customer-returned, or overstocked inventory.

- Maintain real-time dashboards covering key quick-commerce operational metrics.

- Track and analyse: Platform-wise and region-wise serviceability, Fill rates, Category-level performance, DOH (Days of Inventory), Inventory ageing, Fast-moving and slow-moving SKUs, Near-expiry inventory, Open POs and pending PODs, RTO trends and reasons, RTV volumes and trends

- Generate actionable operational insights for Sales, Category Management, Supply Chain,



and Operations leadership.

- Identify recurring operational gaps and recommend corrective actions.

- Manage end-to-end reconciliation and closure of Debit Notes (DN) and Credit Notes (CN).

- Validate claims related to: Shortages, Transit damage, Price differences/variances, Promotional deductions

- Track open DN/CN claims and drive timely recovery within defined TATs.

- Reconcile GRN vs. PO vs. Invoice and identify discrepancies.

- Coordinate with relevant internal and platform teams to resolve reconciliation issues and ensure timely payment processing.

- Minimize working-capital lock-up arising from unresolved operational discrepancies.

- The role will own end-to-end operational execution across platforms such as Swiggy Instamart, Blinkit, Zepto, and BigBasket.

- The channel is in a testing phase, rolling out region by region.

- Works from the warehouse.

- Monday to Saturday, 10 am to 7 pm, single shift.

- Reports to the Warehouse Manager, Director of Audit and Training, and potentially the Co-founder.

Requirements

Ideal Candidate

- Robust Quick-Commerce Operations Lead Profile with hands-on brand-side execution across q-commerce platforms
- Mandatory (Experience 1): Must have 4+ years in B2B, Quick-Commerce, E-commerce, Supply Chain, Logistics or Fulfilment Operations, and be able to lead the q-commerce function independently as the first dedicated hire (no existing internal q-commerce expertise to lean on)
- Mandatory (Experience 2): Must have hands-on experience managing operations from the brand side (not the platform side)



on Blinkit, Zepto, Swiggy Instamart, BigBasket or similar q-commerce platforms
- Mandatory (Experience 3): Must have owned the full PO lifecycle (PO generation, system acceptance, SOH-based fulfilment, slot booking, appointment scheduling, delivery, POD upload, closure) and improved OTIF, fill rates and service levels
- Mandatory (Experience 4): Must have coordinated 3PL logistics (vehicle placement, route planning, SLA adherence, FTL/PTL) and handled RTO reduction and end-to-end RTV processing
- Mandatory (Experience 5): Must have managed platform compliance (E-Way Bills, GST invoices, batch/MRP, barcode/labelling) and POD documentation for claim resolution
- Mandatory (Experience 6): Must have run MIS and dashboards (serviceability, fill rates, DOH, inventory ageing, fast/slow SKUs, near-expiry, open POs, RTO/RTV trends) and turned them into actionable insights for Sales, Category, Supply Chain and Operations leadership
- Mandatory (Experience 7): Must have managed financial closures and claim settlements (Debit/Credit Notes, shortages, transit damage, price variances, promo deductions), reconciled GRN vs PO vs Invoice, and minimised working-capital lock-up from unresolved claims
- Mandatory (Tech skill 1): Must have robust hands-on experience with OMS/WMS and ERP systems (Unicommerce, Ginesys or similar), plus strong MS Excel and Google Sheets
- Mandatory (Skill 1): Must have strong ownership, coordination and stakeholder management, attention to detail and data accuracy, and comfort in a fast-paced, high-growth setting
- Mandatory (Note 1): Warehouse-based role in Pune; Monday to Saturday, 10 AM to 7 PM Shift
- Preferred (Company): Brands performing very well on q-commerce platforms

Experience: 4–7 years · Work from office · 6 days a week · Notice period up to 30 days

Benefits

- Probation period of 3 months.

📌 Quick-Commerce Lead (Pune)
🏢 Uni Seoul
📍 Pune