- Coordinate with business and Vendor for meeting daily productivity against business targets
- Coordinate between Cash Group and Operations for accurate funding
- To resolve customer grievances
- Ensure adherence to process and regulatory compliance
- SIZE OF THE ROLE
FINANCIAL SIZE NON-FINANCIAL SIZE
- NA
- NA
- KEY DUTIES &
RESPONSIBILITIES OF THE ROLE
Business/ Financials
- Process loan within the agreed SLA
- Publish daily MIS to support Business
Customer
- Ensure the branch grievances are addressed and resolved within the stipulated time frame.
- Maintain accuracy in Financial Transactions viz. Loan Amount, Processing Fee, Insurance, and other income and expenses ledgers.
- Timely dispatch of customer collaterals on loan closures
Internal Process
- Tally the Branch Working Date, Cash In Hand &
- Operations ledgers daily.
- Monitor records unit to ensure process compliance and Customer confidentiality
- Audit of high value documents
- Monitoring of physical documents against image based processing
- Monitoring of post disbursal documents (Ro copy etc.)
- Scrutinize property document against the legal opinion report.
Learning &
- Innovation
- Update self about SOP’s pertaining to the transactions handled.
- Complete all mandatory self- learning modules in Swayam and attend all classroom trainings nominated to.
- MINIMUM REQUIREMENTS OF KNOWLEDGE &
SKILLS
Educational
Qualifications
- Graduate in any discipline
Experience
- 2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude
Certifications
- NA
Functional Skills
- Sound functional knowledge of banking ops processes
- Conversant with core banking applications (Finacle preferred) and CRM applications
- Working knowledge of workflow applications such as Siebel, FCRM etc.
- Usage of MS Excel and MS Word
Behavioral Skills
- Good communication skills – both oral and written
- Good interpersonal management skills
- Problem solving skills
- Decision making ability