Location Name: Pune Corporate Office
- Weikfield Job Purpose Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
• DB Architecture change for sync multiple systems
• Vertical Wise DMS One App Version Management
• Consolidation of Process (NACH, Death & Insurance Portal & CRM)
• SFDC CRM evaluation Duties And Responsibilities A – Key accountabilities pertaining to the role
• Requirement Gathering & User Story Creation Document detailed business requirements from ops/business teams. Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
• Testing & Release Readiness Prepare test cases for functional, UX, performance, accessibility, and payment validations. Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations. Support app store submissions and rollout/hypercare activities.
• Data, Analytics & Reporting Validate event tagging/instrumentation; maintain funnel dashboards. Monitor Core Web Vitals, crash?free metrics, latency, and payment success. Support A/B experiments, generate insights, and create daily/weekly reports.
• Security, Compliance & Content Quality Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals. Maintain SOPs, FAQs, error dictionaries,



release notes, and compliance documentation.
• Cross?Functional Coordination Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, workplace readiness, and issue resolution. B – Additional Accountabilities Raise improvement ideas for UX, process flows, and conversion enhancements.
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. Key Decisions / Dimensions
• Story slicing, test coverage prioritization, and UI micro?suggestions.
• Raising escalation for environment/data/production issues.
• Suggesting features for experimentation or UX improvement. Major Challenges
• Managing dependencies across payment, authentication, and analytics systems.
• Ensuring stable instrumentation during frequent releases.
• Handling multilingual, multi?device variations in customer journeys. Required Qualifications And Experience
• Qualifications
• Graduate degree (Engineering/Commerce preferred)
• Certifications in Agile, product operations, analytics/BI desirable
• Work Experience
• Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
• 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
• Experience with mobile/web testing, payments, analytics instrumentation
• Understanding of UX, experimentation, and accessibility fundamentals

📌 Unit Manager (Pune)
🏢 Bajaj FinServ
📍 Pune