AutoSmart Technology is a B2B SaaS company providing digital audit, compliance and performance management solutions for the global automotive industry. Its platform helps automotive brands and dealer networks improve operational efficiency, track performance and manage compliance.
- About the Role
We are looking for a confident and customer-focused Customer Success Associate to manage customer onboarding, product adoption and client relationships. The role involves interacting with international clients, conducting product demonstrations and ensuring successful customer engagement.
- Roles and Responsibilities
- Manage customer onboarding and implementation.
- Coordinate customer pilots, timelines and deliverables.
- Conduct product demonstrations and training sessions.
- Build and maintain relationships with international clients.
- Monitor customer engagement and product adoption.
- Identify opportunities for customer retention and upselling.
- Coordinate with internal sales, product and technology teams.
- Maintain customer records, reports and follow-ups.
- Must-Have Skills
- Excellent spoken and written English communication.
- Robust presentation and interpersonal skills.
- Confidence in interacting with international clients.
- Good stakeholder management skills.
- Strong ownership and follow-up skills.
- Excellent organisational and time-management abilities.
- Ability to learn SaaS products and business processes quickly.
- Proactive attitude and problem-solving skills.
- Comfortable working from the office five days a week in HSR Layout, Bangalore.