About Nikah.com

Nikah.com is a marriage-focused matrimonial platform serving the global Muslim community. We are committed to providing a safe, respectful, and user-friendly matchmaking experience.

Job Title: Customer Support Specialist

Location: Adyar, Chennai, Tamil Nadu

Job Type: Full-Time, Permanent

Work Mode: On-site

Experience: Minimum 2 years

Job Responsibilities

- Handle customer queries through phone calls, WhatsApp, and email.
- Assist customers with registration, login, OTP, and account-related issues.
- Guide customers regarding membership plans, payments, and profile management.
- Explain platform features, search options, and privacy settings.
- Handle customer complaints professionally and provide timely solutions.
- Maintain customer interaction records and follow up on pending queries.




- Coordinate with technical and operations teams to resolve customer issues.

Required Skills

- Robust communication skills in Tamil and English.
- Minimum 2 years of experience in customer support or customer service.
- Good telephone etiquette and interpersonal skills.
- Basic computer knowledge and familiarity with email and WhatsApp.
- Patience, problem-solving ability, and a customer-friendly attitude.

Additional Languages (Preferred)

Malayalam, Urdu, Hindi, Arabic, or Kannada.

Work Location: Nikah.com Office, Adyar, Chennai.

Interested candidates can apply through LinkedIn with their updated resume, relevant experience, and language proficiency details.

📌 Customer Support Specialist (Chennai)
🏢 Nikah.com
📍 Chennai