About Us: Scrubsy is India’s #1 foam-based household cleaner - trusted by thousands of families for kitchen, bathroom, footwear, and all-purpose cleaning. We’re a rapid growing D2C brand under BoldChem Science Pvt. Ltd., scaling rapidly across Amazon, our own website, and quick commerce platforms. We are a funded organization. We move fast, we care deeply about quality, and we’re building the team that is passionate!
Brief: As Customer Support Executive, you are the first and most frequent touchpoint a Scrubsy customer will have. You will handle all customer interactions with speed, warmth and accuracy. You are not just resolving queries; you are shaping how customers feel about the brand every single day.
Key Responsibilities
- Manage communications across various communication channels
- Conduct outbound feedback calls to customers post-delivery to understand their overall purchase experience, product satisfaction, and delivery experience
- Capture and document customers feedback accurately
- Coordinate with internal stakeholders to gather relevant information and share customer insights related to product, package and delivery experience
- Respond to customers interactions with accuracy, warmth, and a consistent brand voice
- Identify interactions that needs escalation - and flag it
- Ensure every customer leaves the conversation feeling heard and helped
- Monitor and report any unusual spikes in complaints or review patterns
What We Are Looking For
Mandatory Requirement
- 1 to 5 years of customer support
- Hands -on experience using Customer Support tools
- Exceptional written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- Ability to manage multiple priorities simultaneously
- Detail oriented
Additional Requirement
- Prior experience in D2C, e-commerce or startup
- Exposure to quick commerce platforms
- AI Adaptability
Who You Are
- Empathetic- you genuinely want to help customers
- Reliable - you show up without it being a mandate
- Resilient - complaint queues and angry customers don’t rattle you
- Curious - you notice patterns in what customers are saying and speak up about them
📌 Customer Support Executive (Gurugram)
🏢 Scrubsy
📍 Gurugram
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