Location: Remote – India

Employment Type: Full-Time

Work Schedule: 10:00 AM – 6:00 PM EST (North American Time Zone)

MM Nova Tech is looking for a customer-focused and solution-oriented Customer Support Specialist to join our team. The ideal candidate should have experience working with CRM platforms and handling customers throughout their journey, from initial onboarding and product training to resolving technical queries and providing ongoing support.

You will be responsible for ensuring customers have a smooth experience using our CRM platform, addressing their concerns promptly, troubleshooting issues and coordinating with internal teams to ensure timely resolutions.

Experience with real estate CRM platforms will be considered an added advantage.

Key Responsbilities

- Customer Onboarding: Guide new customers through the CRM onboarding process, including account setup, product walkthroughs, configuration assistance and initial training.
- Customer Support: Act as the primary point of contact for customer queries, support requests and product-related concerns.
- Issue Resolution: Understand, troubleshoot and resolve customer issues related to CRM functionality, features, workflows, user access and platform usage.
- Product Guidance: Help customers understand and effectively use CRM features, tools and functionalities through demonstrations, walkthroughs and training sessions.
- Ticket & Query Management: Track, prioritize and follow up on customer support requests to ensure timely resolution and proper communication.
- Cross-Functional Coordination:



Work closely with the technical, product, development and internal support teams to investigate issues, communicate feedback and facilitate resolutions.
- Customer Relationship Management: Maintain regular communication with customers, follow up on unresolved concerns and ensure a positive customer experience.
- Documentation: Maintain records of customer interactions, reported issues, resolutions and frequently asked questions.
- Product Feedback: Identify recurring customer challenges and share feedback with the product team to support continuous product improvement.

Requirements & Qualifications

- 2–4 years of experience in customer support, customer success or technical support roles.
- Previous experience working with CRM platforms is required.
- Robust understanding of CRM workflows, customer management systems and software applications.
- Experience handling customer onboarding, product demonstrations and ongoing customer support.
- Ability to troubleshoot issues, understand customer concerns and provide practical solutions.
- Strong communication, interpersonal and problem-solving skills.
- Ability to coordinate with cross-functional teams and manage multiple customer queries simultaneously.
- Comfortable working independently in a fully remote environment.
- Ability to work in the EST time zone (10:00 AM – 6:00 PM EST).

If you enjoy working with technology, solving customer challenges and helping businesses get the most out of their CRM, we'd love to hear from you!

📌 Customer Support Specialist (India)
🏢 MM NOVA TECH
📍 India