Location: Surat, Gujarat

Employment type: Full-time

Argos Watch is looking for a Customer Support Executive who can give customers clear, thoughtful help throughout their experience with us—from choosing a watch and placing an order to delivery and after sales support.

Key Responsibilities:

- Respond to customer enquiries through calls, email, WhatsApp, and social media in a timely, skilled manner.
- Help customers with product information, order placement, payment issues, shipping updates, and delivery concerns.
- Coordinate with logistics, sales, and after sales teams to resolve complaints, returns, repairs, and warranty enquiries.
- Follow up on unresolved cases and keep customers informed until each issue is closed.
- Assist customers who need help completing an order, while making recommendations based on their needs.
- Maintain accurate records of conversations, complaints,



resolutions, and follow ups.
- Identify recurring customer issues and share insights that can improve the customer experience.

What we're looking for

- 1–3 years of experience in customer support, preferably with an ecommerce, retail, fashion, or accessories brand.
- Strong spoken and written English and Hindi. Gujarati is an advantage.
- A calm, empathetic approach to handling complaints and difficult conversations.
- Good organisational skills and the ability to manage several customer cases at once.
- Comfort using spreadsheets and customer support or CRM tools.
- An interest in watches and a willingness to learn the product range in detail.

📌 Customer Support Executive (Surat)
🏢 Argos Watch
📍 Surat