Job Description

We are looking for an experienced Site Reliability Engineer (SRE) with strong knowledge of ITIL frameworks, Incident Management, Problem Management, and Power BI. The candidate should have experience in maintaining service reliability, managing critical incidents, identifying recurring issues, and driving continuous service improvement.

Key Responsibilities

Implement and maintain Site Reliability Engineering (SRE) practices to ensure high availability and reliability of applications and infrastructure.

Manage major incidents, service requests, and problem management activities.

Follow ITIL frameworks and ensure compliance with IT service management processes.

Perform Root Cause Analysis (RCA) and drive corrective and preventive actions.

Monitor service performance, identify recurring issues, and implement improvement initiatives.

Coordinate with technical teams, stakeholders, and business teams for timely incident resolution.

Prepare operational reports, dashboards,



and performance metrics using Power BI.

Track and report KPIs, SLAs, incident trends, and service performance.

Identify opportunities for automation and process optimization.

Drive continuous improvement in service reliability and operational efficiency.

Required Skills

8+ years of experience in IT operations / Site Reliability Engineering.

Strong knowledge of Site Reliability Engineering (SRE) practices.

Hands-on experience with ITIL frameworks.

Robust experience in Incident Management and Problem Management.

Experience in Root Cause Analysis (RCA) and service improvement.

Good hands-on experience with Power BI, dashboards, and reporting.

Strong stakeholder management and communication skills.

Skills:- Production support, sre, ITIL, Incident management, Problem management and PowerBI

📌 Production support with Power Bi (Bengaluru)
🏢 VY SYSTEMS PRIVATE
📍 Bengaluru