Essential Job Functions
• Provide technical lead on network management systems and performance monitoring tools
• Provide technical support for multi-vendor Routers and switches.
• Resolve remote connectivity issues on links and modems in a timely manner.
• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
• Support and maintain network stability
• Provide technical support via telephone or e-mail to field personals and vendors
• Resolve technical problems through personal knowledge, research or teamwork.
• Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.
• Coordinate onsite visits and parts ordering with Zayo and third-party field teams.
• Meet productivity and quality targets
• Help and support other members of the team through sharing of information and effective team working
• Diagnose and resolve software hardware connectivity problems.
• Manage and deploy software upgrades to production network equipment as required.
• Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e
- mail inboxes and creating FCC outage notifications.
• Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
• Assists in outage root cause analysis, process improvement initiatives, and automation




• Perform other duties as assigned or required Education/Certifications
• Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics Experience/Minimum Requirements
• Three (3) to five (5) year of related work experience
• Basic understanding of network security principles and concepts. (Including VPN)
• TCP/IP and Networking troubleshooting
• Knowledge of wireless telecommunications network management systems
• CCNA certification preferred Other Skills/Abilities
• Excellent sense of personal accountability
• Excellent communication skills.
• Excellent customer service skills
• Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
• Robust problem-solving skills
• A strong team worker and communicator with the desire to talk to field engineers and technicians
• Proficient with Microsoft Office and the ability to learn specialized system tools
• Skilled at completing tickets for maintenance purpose
• Ability to multi-task in a fast paced environment
• Detail oriented with strong written and verbal skills
• Self-motivated with the ability to make critical decisions
• A strong team worker and communicator with the desire to talk to field engineers and technicians.
• Knowledge of wireless communications a plus
• ITIL knowledge a plus

📌 Senior Analyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai