- POSITION DESCRIPTION

JOB TITLE : Cluster Head –
- TASC &
- Government Business

GRADE : AVP-I

DEPARTMENT : Branch Banking, TASC &

- TPP

LOCATION : Across India (Regional Office / Area Office / Branches)

SUB-DEPARTMENT : TASC

TYPE OF POSITION : Full-time

REPORTS TO : Regional Head - TASC &

- Government Business

REPORTING INTO

NA
- ROLE PURPOSE &
- OBJECTIVE

- As a product specialist, Cluster Head –
- TASC &
- Government Business will be responsible and own the entire TASC &
- Government Business book &
- TASC &
- GB NTB acquisition for the Branch Banking of the assigned regions / territory / clusters / branches.
- Will be driving TASC &
- Government Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.
- SIZE OF THE ROLE

FINANCIAL SIZE NON-FINANCIAL SIZE
- Owns the total TASC &
- Government Business incremental budget of the assigned regions / territory / clusters / branches.
- Responsible for achieving fee targets of cross-sell products like CMS, POS.
- Interact & collaborate with digital alliances partners of the bank
- Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
- Ensure product mix for sale of high value variants & quality of acquisition.
- Hiring of direct reportees as per assigned manpower budget.
- KEY DUTIES &

RESPONSIBILITIES OF THE ROLE

- Business/ Financials
- Create and develop strategy / plan for TASC &

- Government Business sales and value build up and ensure its implementation.
- Implement strategy as devised & guided by Corporate office / Regional or circle office.
- Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product team.




- Ensure the successful achievement of the company’s goals on TASC &
- Government Business across all its’ assigned territory.
- Ensure sales volume is at its maximum and maintaining acquisition quality.
- Oversee the TASC &
- Government Business sales performance at regions, clusters, branches.
- Schedule occasional review meeting with Regional Head –
- TASC &
- Government Business, CBHs, Cluster Heads, BMs, RMs and other stake holders.
- Reviewing and maintaining good portfolio quality.
- Establish personal networks across all circles.
- Customer (Both Internal &
- External)
- Ensure seamless on-boarding experience for customers.
- Ensuring best in class TAT and processing standards.
- Ensuring that any service complaints are resolved in a timely manner.
- Dipstick surveys with customers to understand the product needs & suggest changes.
- Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
- Joint calls / sales support & training to branches & cluster head – branch banking.
- Internal Process
- Build a strong team across region as per assigned budget.
- Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
- Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
- Innovation &
- Learning
- Supporting branch level outbound resources including Branch Managers to perform their role of TASC acquisition adequately.
- Recommend teams for courses, skill gap-based training programs.




- Ensure adherence to training man-days/ mandatory training programs etc.
- Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
- MINIMUM REQUIREMENTS OF KNOWLEDGE &

SKILLS

Educational

Qualifications

- Graduate, with a Masters in Marketing Preferable.
- MBA/ PGDM or equivalent Qualification preferred.

Experience(Years and Core Experience Type)

- Preferred core experience of 10 + years of experience in TASC / Government Banking / Retail branch banking/ Current Account acquisition/ Transactional Banking / Liability sales.

Certifications
- None

Functional Skills
- Wide exposure in Sales & distribution
- Experience spanning major functional aspects of the business –
- Sales / Marketing, Business operations &
- Technology with P&L; responsibility.
- Strategic thinking, innovation, strong negotiation and leadership characteristics
- Strong People Management skills
- Robust analytics and technology orientation
- Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers

Behavioral Skills
- Relationship Skills
- Sales Skills
- Execution Skills
- Influencing Skills
- Team management
- Negotiation skills
- Customer Service Orientation
- Communication skills (both oral & written)

Competencies

- Prior experience in driving large teams / branches both direct & indirect
- Proven sales record
- KEY INTERACTIONS

INTERNAL

EXTERNAL

- Branch Banking, TASC &

- TPP
- Product
- Alternate Channels
- HR
- Vigilance
- IT
- Risk &
- Compliance
- Digital Banking
- Corporates, LLP, HUF, Partnerships and Individual Customers.
- Institutional customers like Trust, Association, Societies, Clubs, Sec 8/25 cos., NGOs, NPOs, etc.
- Local govt bodies
- Digital alliance partners

PREPARED BY: Priyanka Pal DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 17-02-2024

📌 Cluster Head-TASC and Government Business (Nashik)
🏢 Ujjivan Small Finance Bank
📍 Nashik