Company Description SD Stay is a San Diego–based vacation rental provider offering fully furnished, move-in-ready properties for families, corporate travelers, and long-term coastal stays. The company focuses on high-quality coastal rentals across San Diego County, from central city locations to spacious four-bedroom homes in Carlsbad near LEGOLAND and local beaches. Each property is professionally designed and equipped with modern amenities, high-speed Wi-Fi, and premium furnishings to create a home-like experience.

SD Stay’s dedicated team delivers a seamless guest journey from booking through checkout, aiming to set the gold standard in San Diego vacation rentals.

Role Description The Airbnb Process Assistant Operations Manager is a full-time, in office role based in Jalandhar, responsible for supporting day-to-day operations of SD Stay’s short-term rental portfolio. This role includes managing and optimizing Airbnb listings, monitoring booking inquiries, coordinating reservations, and ensuring accurate property information and pricing. The person in this position will communicate with guests and internal teams, coordinate housekeeping and maintenance schedules, and help resolve operational issues to maintain high guest satisfaction.

Daily responsibilities also involve tracking performance metrics, assisting with process improvements, supporting training for front-line staff,



and ensuring that operational standards and company policies are consistently followed.

Qualifications

- Candidates should possess strong Analytical Skills to review booking data, track performance metrics, and support data-driven process improvements.
- Candidates should possess excellent Interpersonal Skills to collaborate effectively with local teams, vendors, and cross-functional stakeholders.
- Candidates should possess clear and professional Communication abilities, both written and verbal, for guest interaction and internal reporting.
- Candidates should possess Customer Service skills to handle inquiries, resolve issues promptly, and maintain a high standard of guest experience.
- Candidates should possess Training capabilities to support onboarding and coaching of operations and front-line staff on processes and tools.
- Prior experience in hospitality, property management, or short-term rentals (e.g., Airbnb, VRBO) is highly beneficial.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Comfort with digital tools and platforms, including booking systems, spreadsheets, and basic reporting dashboards.
- Ability to work on-site in Jalandhar with a flexible schedule, including weekends or holidays as needed.
- A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred but not mandatory.

📌 Airbnb process Assistant Operations Manager (Jalandhar)
🏢 XLNC EXOTIC GROUP
📍 Jalandhar