GLOBAL PROCUREMENT AND ASSET MANAGER ROLE

Location:
Bangalore

Experience:
8 – 12 years ROLE OVERVIEW The Procurement Operations Manager is the operational backbone of the Sapiens procurement function. This role owns the day-to-day running of the buyer team — workload management, SLA compliance, process governance, and systems performance — ensuring that every purchase request moves through the right workflow, at pace, and to the right standard. Reporting directly to the Procurement Manager, you will manage a team of category buyers and a procurement analyst, serve as the primary escalation point for operational issues, and drive the team’s readiness for Dynamics 365 and AI-assisted automation. This is a high-ownership role for a senior procurement qualified who thrives on structure, accountability, and continuous improvement.

KEY RESPONSIBILITIES
Team Management & Operations
• Day-to-day management of all buyers and the procurement analyst: workload distribution, capacity planning, and SLA performance.
• Buyer performance management, onboarding, and operational coaching across all spend categories.
• Serve as the primary escalation point for urgent purchase requests, vendor disputes, and operational exceptions.
• Ensure adequate coverage across categories; manage interim capacity during open headcount periods. Process Governance & Systems
• Own PRS and ServiceNow workflow configuration: approval routing, queue management, and policy compliance.
• Define and enforce one consistent procurement process across all buyers, categories, and workflows.
• Maintain and improve standard operating procedures, escalation paths, and buyer playbooks.




• Ensure team adherence to internal procurement policies and audit requirements. Dynamics 365 & Automation Readiness
• Lead the team’s operational readiness for the Dynamics 365 ERP migration — workflow mapping, category taxonomy alignment, and training.
• Identify and implement automation opportunities within buyer workflows, in collaboration with the Technology BP and Procurement Manager.
• Champion AI-assisted tools and process improvements to increase team efficiency and data quality. Cross-Functional Collaboration
• Partner with Finance on PO reconciliation, budget compliance, and month-end close support.
• Coordinate with the Procurement Manager – Technology BP on technology buyer capacity, priorities, and workload alignment.
• Support the Procurement Manager on team structure, hiring, and performance reviews.
• Provide operational data, KPI dashboards, and savings tracking to support strategic reporting. REQUIREMENTS Must Have
• 10+ years in procurement operations, purchasing, or supply chain management within a technology or enterprise software company.
• Proven experience managing a buyer team: workload distribution, SLA ownership, and performance management.
• Strong command of P2P systems — ServiceNow, SAP,



or equivalent ERP/procurement platforms.
• Process governance mindset: experience defining and enforcing procurement policies across a multi-buyer team.
• Demonstrated ability to manage competing priorities and operational escalations in a fast-moving environment.
• Strong communication skills; comfortable working across Finance, IT, R&D;, and senior stakeholders.
• Fluent English. Preferred
• Experience leading or contributing to an ERP migration (Dynamics 365, SAP S/4HANA, or equivalent).
• Familiarity with AI tools applied to procurement workflows (contract review, spend analytics, RFP drafting).
• Exposure to Software Asset Management or technology procurement operations.
• CIPS or equivalent procurement qualification. WHAT YOU WILL OWN Direct Reports Key Systems Technology Buyers TP Services Buyer Ops & Facilities Buyer Contingent Workforce Buyer ​ Procurement Analyst ServiceNow (PRS & workflows) Dynamics 365 (upcoming ERP) Procurement analytics & KPI dashboards Vendor master data & compliance tracking ESCALATION & DECISION AUTHORITY Escalate to Procurement Manager:
• Contracts above approval threshold or with non-standard commercial terms.
• Strategic vendor issues, supplier disputes requiring executive engagement.
• Headcount decisions, role changes, or team structure matters. Decide independently:
• Day-to-day buyer workload, task prioritisation, and SLA management.
• Workflow routing, ServiceNow configuration, and process adjustments within policy.
• Operational escalations, urgent PO approvals (within threshold), and buyer coaching decisions.

📌 Global Procurement and Asset Manager (India)
🏢 Sapiens
📍 India