Firstsource Solutions is Hiring We have exciting career opportunities for Customer Service Representatives (Voice Process). If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent chance to build your career with a dynamic and growth-oriented organization. Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process)

Experience:
Freshers Work

Location:
Hyderabad Compensation &

Benefits:
Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities. Who We're Looking For
• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers or candidates with up to 3 years of experience in data processing, data entry, backend operations, insurance operations, document verification
• Strong attention to detail, good analytical skills, and basic proficiency in MS Office (Excel, Word, Outlook).
• Candidates with excellent written communication skills and the ability to process information accurately in a fast-paced environment.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.




• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs. What You'll Be Doing
• Review and process customer-related documents and records with a high degree of accuracy.
• Validate information, update databases, and maintain accurate records as per process guidelines.
• Research and verify information from various internal and external sources.
• Identify discrepancies, perform quality checks, and take appropriate corrective actions.
• Coordinate with internal stakeholders and external contacts to obtain required information when necessary.
• Maintain productivity and quality standards while adhering to established processes and service-level agreements.
• Accurately document activities and maintain process compliance.
• Support continuous improvement initiatives by sharing feedback and process improvement suggestions. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

📌 Associate (Hyderabad)
🏢 Firstsource
📍 Hyderabad