Job Description
Customer Support Executive (Chat & Voice) Fresher

Location:
Pune

Experience:
Freshers Welcome Qualification: Graduation Location Pune Job Summary We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction. Eligibility Criteria
• Freshers can apply.
• Excellent verbal and written communication skills in English.
• Solid knowledge of handling customer queries and providing effective resolutions.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer proficiency and ability to navigate multiple applications.

Key Responsibilities
• Handle customer inquiries through voice calls and chat support.
• Resolve customer concerns, complaints, and requests in a timely manner.
• Provide accurate information regarding products, services,



and processes.
• Maintain a professional and customer-centric approach during interactions.
• Document customer interactions and update records in the system.
• Ensure adherence to quality standards and service-level agreements (SLAs).
• Escalate complex issues to the appropriate team when required. Shift Requirements
• Must be comfortable working in 24/7 rotational shifts, including night shifts.
• Rotational weekly offs as per business requirements. Preferred Skills
• Excellent English communication skills.
• Customer service orientation with a positive attitude.
• Ability to work in a fast-paced environment.
• Strong analytical and multitasking abilities.
• Team player with a willingness to learn and grow. Interested Candidates can share their updated Resume: ? [email protected] ? (phone hidden)

📌 Customer Service Representative (India)
🏢 WNS
📍 India